Miguel Cilia
Chatsworth,CA
Summary
Enthusiastic Sales Representative professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
14
14
years of professional experience
Work History
Sales Representative
LA Furniture Center
04.2018 - Current
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Focus sales efforts by studying existing and potential volume of dealers
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques
- Contributes to team effort by accomplishing related sales results as needed.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Sales Representative
Payless Mattress
07.2015 - 04.2018
- Actively creates unique ideas to help our brand maximize sales and build upon existing strategies that have provided great results in the past
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
- Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Business Owner
The Brothers Furniture
02.2012 - 07.2015
- Assist with the selling of our store's products and services and assisting to maximize sales
- Submits orders by referring to price lists and product literature
- Adjusts content of sales presentations by studying the type of sales outlet or trade factor
- Serves customers by selling products and meeting customer needs
- Provide historical records by maintaining records on area and customer sales.
Sales Representative
Angie’s Comfort Furniture
03.2009 - 02.2012
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
- Recommends changes in products, service, and policy by evaluating results and competitive developments
- Provide customers with information about item and cost
- Elevate complaints to management and keep track of inventory.
Education
High School Diploma -
North Hollwood Highschool
North Hollywood, CA05.2007
Skills
- Customer service skills
- Interpersonal skills
- Negotiation skills
- Organization skills
- Adaptability
- Financial Skills
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
LA Furniture Center
04.2018 - Current
Sales Representative
Payless Mattress
07.2015 - 04.2018
Business Owner
The Brothers Furniture
02.2012 - 07.2015
Sales Representative
Angie’s Comfort Furniture
03.2009 - 02.2012
High School Diploma -
North Hollwood Highschool
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