Miguel Collazo

• Projects
• New York Presbyterian
• Disney
• Fox News
• Spotify
• Quantum
• MSG
• Hudson Valley/ The Edge

Duties:

• Conduct routine maintenance and troubleshooting on installed systems to minimize downtime
• Collaborated with project managers to coordinate installation schedules and resource allocation
• Assisted in training new technicians on equipment usage and safety
• Documented Installation process and service reports using internal tracking software
• Monitor system performance metrics and report issues to technical support team
• Communicated with supervisor to report progress, discuss issues and see guidance
• Minimize potential hazards through adherence to safely guidelines during all field assignments
• Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction
• Collaborated with other filed technicians to resolve complex technical issues
• Delivering high-quality work by diligently following standard operating procedures
• Communicated with customers to provide updates, gather information and resolve issues
• Exceeded client expectations with excellent communication skills, keeping them informed through the entire resolution process

• - Projects
• US Open
• Jordan Company
• MINTZ (law firm)
• Direct Tv
• Monster Energy
• SVA
• Fox Racing
• Honeywell
• NJ Transit
• Johnson & Johnson
• Columbian University

Duties:

• Installed and calibrated audio-visual equipment to meet client specifications and performance standards
• Conduct on-site inspections to evaluate system integrity and compliance with safety protocols
• Provided technical support during live events to resolve issues promptly and maintain service quality
• Maintain accurate inventory records of equipment and supplies to streamline projects preparations
• Engage with clients post-installation to ensure satisfaction and address and follow up concerns
• Improved clients satisfaction by promptly addressing AV equipment issues and providing efficient solutions
• Increase team efficiency by training junior technicians on best practices related to AV system installation, maintenance, and troubleshooting
• Ensure smooth transitions between speakers at conference by closely monitoring audio levels and adjusting as needed for optimal sound quality
• Consistently met tight deadlines by prioritizing task, effectively managing time, and working efficiently under pressure
• Pulled and terminated variety of cables
• Set up projectors, laptops and microphones for live presentations
• Demonstrated flexibility in adapting to last minute changes in event schedules or technical requirements while maintaining a professional demeanor throughout challenging situations