Miguel Cordova
Chula Vista
Summary
Dedicated administrative professional and U.S. Veteran with over 10 years of exceptional customer service experience, known for professionalism, reliability, and attention to detail. Proven ability to communicate clearly, manage sensitive information, and support diverse populations in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Logistics Specialist
U.S. Navy
02.2020 - 01.2023
- .Demonstrated outstanding time management skills by prioritizing multiple tasks, meeting strict deadlines, and maintaining accurate records in a fast-paced environment.
- Collaborated effectively with team members and leadership to support daily operations, improve workflow efficiency, and ensure a positive experience for all individuals served.
- Actively supported Navy recruiting efforts by identifying, mentoring, and encouraging qualified family members and friends to pursue enlistment.
- Utilized clear and professional communication skills to assist diverse individuals, answer inquiries, and coordinate information across departments.
- Exhibited strong self-motivation and a drive to succeed by independently managing responsibilities while consistently exceeding performance expectations.
- Applied high emotional intelligence to interact respectfully with individuals from varied backgrounds, handle sensitive situations, and provide supportive, service-focused assistance.
Server
IHOP
02.2019 - 02.2020
- Provided comprehensive, individualized support to guests by anticipating needs, addressing concerns, and ensuring a positive experience from start to finish.
- Successfully managed customers simultaneously in a fast-paced, high-volume environment while maintaining accuracy, professionalism, and attention to detail.
- Demonstrated strong prioritization and time-management skills by balancing competing demands and delivering consistent, high-quality service under pressure.
- Communicated clearly and effectively with diverse individuals to build rapport, explain options, and guide decision-making.
General Manager
The Melt
05.2017 - 02.2019
- Directed full operational management of a high-volume organization, ensuring compliance, efficiency, and a consistently positive client-centered experience.
- Led, mentored, and developed a team of 30 staff members, including hiring, onboarding, coaching, and performance management.
- Provided individualized guidance and conflict resolution while handling sensitive concerns with professionalism, discretion, and empathy.
- Oversaw budgeting, inventory control, and cost management, demonstrating strong organizational, analytical, and accountability skills.
- Maintained ServSafe certification and enforced safety and regulatory standards, reflecting a strong commitment to ethical and compliant operations.
Education
Bachelor of Science - Business Administration
National University
San Diego, CA05-2026
Associate's degree - Business Fundamentals
University of Phoenix
01-2023
Skills
- Communication skills
- Office experience
- CRM software
- Data entry
- Computer skills
- Team management
- Microsoft Office
- Phone etiquette
- Customer service
- Leadership
Languages
English - Expert
Spanish - Fluent
Timeline
Logistics Specialist
U.S. Navy
02.2020 - 01.2023
Server
IHOP
02.2019 - 02.2020
General Manager
The Melt
05.2017 - 02.2019
Bachelor of Science - Business Administration
National University
Associate's degree - Business Fundamentals
University of Phoenix