Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miguel Correa

Quakertown,PA

Summary

Proven leader and efficient problem-solver, I significantly enhanced customer satisfaction and team productivity at Chipotle by implementing streamlined service processes and comprehensive staff training. Expert in conflict resolution and workplace safety, my approach resulted in a noticeable increase in revenue through upselling strategies and efficient inventory management.

Overview

3
3
years of professional experience

Work History

Service Manager

Chipotle
05.2023 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Monitored service staff performance and provided feedback for improvement.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • In charge of the store and crew the whole shift making sure the costumers were happy, crew having a good shift, and store look clean as well as data was provide and logged in correctly into systems.

Cook

Sals Pizza Randal
10.2021 - 03.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Education

None - None

Quakertown Community High School
Quakertown, PA
06.2024

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Critical Thinking
  • Customer Service
  • Reliable and Responsible
  • Employee Training and Development
  • Customer Service Management
  • Conflict Resolution
  • Team Collaboration and Leadership
  • Quality Assurance
  • Documentation And Reporting
  • Crew Leadership
  • Workplace Safety

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Service Manager

Chipotle
05.2023 - Current

Cook

Sals Pizza Randal
10.2021 - 03.2023

None - None

Quakertown Community High School

Similar Profiles

CREATE PROFILE
Miguel Correa