Summary
Overview
Work History
Education
Skills
Languages
Languages
Certification
Timeline
Generic

Miguel Correa

Quakertown,PA

Summary

Dynamic professional with a proven track record at Penn Community Bank, excelling in customer service management and conflict resolution. Adept at training teams and enhancing operational efficiency, I consistently foster positive client relationships while ensuring compliance and quality assurance. A reliable quick learner, I thrive in fast-paced environments, driving success through effective communication and collaboration.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Relationship Banker

Penn Community Bank
Doylestown, PA
10.2024 - Current
  • Identifying customers' needs and offering their best options.
  • Provided financial education and advice to clients, enhancing their understanding of banking options.
  • Facilitated account openings, including checking, savings, and investment (IRA) accounts, adhering to compliance standards.
  • Resolved discrepancies concerning customers' accounts, improving client satisfaction.
  • Processed customer requests for withdrawals or transfers from existing accounts.
  • Attended meetings with other bankers to discuss best practices related to relationship building.

Service Manager

Chipotle
Quakertown, PA
05.2023 - Current
  • Met with customers to discuss service needs, and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained, and supervised a team of service staff members to meet business goals.
  • Maintained a safe working environment by enforcing strict safety protocols, and providing ongoing staff training on proper equipment use.
  • Analyzed service reports to identify areas for improvement.
  • Coordinated with other departments to maintain a streamlined and productive workflow.
  • Implemented inventory management systems to reduce costs, and increase efficiency in the service department.
  • In charge of the store and crew the whole shift, making sure the customers were happy, the crew had a good shift, and the store looked clean, as well as ensuring that data was provided and logged correctly into the systems.

Education

None - None

Quakertown Community High School
Quakertown, PA
06.2024

Skills

  • Positive attitude
  • Team Leadership
  • Multitasking and organization
  • Critical thinking
  • Reliable and responsible
  • Employee training and development
  • Customer Service Management
  • Conflict Resolution
  • Team Collaboration and Leadership
  • Quality Assurance
  • Documentation and reporting
  • Workplace Safety
  • Computer software
  • Adaptability
  • Social skills
  • Quick Learner

Languages

5,5

Languages

Spanish
Native/ Bilingual

Certification

NMLS Registered

Timeline

Relationship Banker

Penn Community Bank
10.2024 - Current

Service Manager

Chipotle
05.2023 - Current

None - None

Quakertown Community High School

Similar Profiles

CREATE PROFILE