Miguel Crespo
Deltona,FL
Summary
Dynamic leader with extensive experience at McDonald's Corp., excelling in operations management and team building. Achieved consistent revenue growth while enhancing customer satisfaction. Proven problem resolution skills and a commitment to fostering a positive work environment. Bilingual communicator adept at driving efficiency and implementing cost-saving strategies.
Overview
17
17
years of professional experience
Work History
General Manager
McDonald's Corp.
09.2022 - 07.2025
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Area Supervisor
Mcdonald's Franchisee
04.2021 - 09.2022
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Conducted routine inspections to check quality and compliance with established specifications.
General Manager
Mcdonald's Franchisee
01.2019 - 04.2021
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Senior Specialist
JPMorgan Chase
11.2016 - 11.2018
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
General Manager
McDonald's Corp.
05.2011 - 09.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Department Manager
McDonald's Corp.
05.2010 - 05.2011
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Shift Manager
McDonald's Corp.
09.2009 - 05.2010
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Crew
McDonald's Corp.
07.2008 - 09.2009
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Business Administration
Colorado Technical University
Colorado Springs, CO06-2025
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
McDonald's Corp.
09.2022 - 07.2025
Area Supervisor
Mcdonald's Franchisee
04.2021 - 09.2022
General Manager
Mcdonald's Franchisee
01.2019 - 04.2021
Senior Specialist
JPMorgan Chase
11.2016 - 11.2018
General Manager
McDonald's Corp.
05.2011 - 09.2016
Department Manager
McDonald's Corp.
05.2010 - 05.2011
Shift Manager
McDonald's Corp.
09.2009 - 05.2010
Crew
McDonald's Corp.
07.2008 - 09.2009
Business Administration
Colorado Technical University
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