Miguel Cruz
Cumming,GA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
20
20
years of professional experience
Work History
Mason Laborer
L&G Masonry
Cumming, GA
01.2007 - 01.2011
- Mixed mortar to lay bricks, stones and concrete sidewalks.
- Removed excess mortar and finished joints for uniform surface.
- Used rakes and shovels to spread, level and smooth concrete.
- Operated equipment such as forklifts to move bricks and supplies.
- Used straightedges and jointers to mold expansion joints and edges.
- Followed blueprints or drawings to lay blocks and bricks in correct arrangement.
- Operated drills, paving breakers and powered abrasive saws to cut or demolish bricks and concrete.
- Prepared surfaces for work by smoothing imperfections on ground or with close structures.
- Molded expansion joints and edges using correct tools.
- Applied sealants or other protective coatings to waterproof or restore concrete surfaces.
- Read work orders and design drawings to determine work requirements and sequence of tasks.
- Applied hardening and sealing compounds to cure surface of concrete and waterproof or restore surfaces.
- Signaled truck drivers to position truck to facilitate pouring concrete into constrained locations.
- Laid brick for block walls and adhered to local codes and project restrictions.
- Contributed to increase in acquired projects by providing accurate and fair estimates and building client rapport.
Grill Cook
Cracker Barrell
Cumming, GA
01.2011 - 08.2011
- Cleaned and maintained kitchen equipment regularly.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Grilled meats and seafood to customer specifications.
- Oversaw care and maintenance of kitchen equipment.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Handled portion control activities according to specified instructions provided by chef.
- Monitored line efficiency and implemented improvements for increased productivity.
- Provided support to crew members through all facets of food preparation and delivery.
- Restocked stations and supplies during slower periods between rushes.
- Cleaned food preparation equipment, work areas and counters or tables.
- Prepared ingredients and cooked food using standardized recipes and food preparation checklists.
- Grilled, cooked and fried foods such as french fries, eggs and pancakes.
- Adjusted recipes with different ingredients or preparation methods based on customers' requests.
- Planned work on orders so items served together finished cooking at same time.
Sales Representative
Cutco Cutlery
Roswell, GA
01.2011 - 09.2011
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Organized sales paperwork, presented proposals and finalized contracts.
- Cold-called leads and closed large number of new sales over several months.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Exceeded goals for new accounts in single sales cycle.
- Expanded customer base and boosted profit within product line.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
Landscaping Crew Member
High Grove Landscape
Norcross, GA
11.2011 - 10.2013
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Performed planting, watering, mulching and edging of lawns.
- Handled hedge, bush and shrub trimming.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Maintained routine landscaping schedules to boost lawn health.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
- Followed planned landscaping designs to determine placement of sod, sown grass, flowers and foliage.
- Applied mulch to garden beds for protection against weeds and unwanted growth.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Enhanced visibility and improved tree and bush shape through intentional pruning.
Customer Service Staff Member
Publix
Cumming , GA
11.2013 - 02.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated professionally with colleagues, freelancers and clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Cross-trained and provided back up for customer service managers.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Pharmacy Technician
Publix Pharmacy
Cumming, GA
11.2013 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Set up and modified patient profiles in Enterprise rx to include current information such as medications and insurance details.
Education
Highschool Diploma -
North Forsyth High School
Cumming, GA05.2011
Skills
- Answering and Routing Calls
- Prescription Order Verification
- Patient Profile Setup
- Cash Register Operation
- Chemical Handling
- Medication Documentation
- Equipment Cleaning and Maintenance
- Organization and Prioritization
- Troubleshooting Malfunctioning Equipment
- Pharmacy Management Software
- Aseptic Techniques
- Confidentiality and HIPAA
- Issue and Complaint Resolution
- Interpretation and Translation Services
- Needs Assessment
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Responding to Difficult Customers
- Order and Refund Processing
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Call Transfers
- Information Inputting
- Livechat Messaging
- Administrative and Office Support
- Excellent Attention to Detail
- Computer Proficiency
- Solving Customer Concerns
- Dispatching Workers
- Promotional Information
- Mobility Devices
Timeline
Customer Service Staff Member
Publix
11.2013 - 02.2018
Pharmacy Technician
Publix Pharmacy
11.2013 - Current
Landscaping Crew Member
High Grove Landscape
11.2011 - 10.2013
Grill Cook
Cracker Barrell
01.2011 - 08.2011
Sales Representative
Cutco Cutlery
01.2011 - 09.2011
Mason Laborer
L&G Masonry
01.2007 - 01.2011
Highschool Diploma -
North Forsyth High School