Miguel Cruz

Drive commercial sales.

Visit commercial accounts and build relationship.

Build relationships between the store members and commercial accounts.

Equipment and program sales.

Address credit questions and other business operational concerns.

Attend to email from both commercial accounts, and autozone stores.

• Oversaw day-to-day store operations to foster efficient and profitable operations
• Solved problems and resolved conflicts for team members and customers
• Addressed employee issues, performed corrective actions, and terminated employment when necessary
• Inventory management
• Scheduling and payroll management.

• Oversaw day-to-day store operations to foster efficient and profitable operations
• Addressed employee issues, performed corrective actions, and terminated employment when necessary
• Solved problems and resolved conflicts for team members and customers
• Monitored customer service levels and implemented necessary changes to improve customer satisfaction
• Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
• Arranged store cleanings and renovations during periods of low customer traffic
• Established efficient inventory management system to maximize sales and reduce costs
• Tracked store inventory and ordered new products to prevent shortages
• Set sales targets and budgets for team leads and employees to follow
• Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
• Interviewed and hired prospective employees according to team needs
• Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.