Miguel Cruz
Orlando
Summary
Hardworking attendant proficient and offering several years' experience in industry. Efficient and accurate team player with a dedicated approach to customer service, facilities maintenance and safety management.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Event Security Officer (Part-Time)
Contemporary Services Corp
Orlando
01.2025 - Current
- Comply with the safety and well-being of attendees, staff, and property at the University of Central Florida school and sporting events.
- Managing crowds and emergencies, acting as the first line of defense.
- I also have worked at other private venues.
Property Assistant (Full Time)
Digital Realty
Clifton
04.2021 - 10.2024
- Supported planning, budgeting, and control of operating and capital expenditures.
- Assisted in preparation of annual budgets, forecasts, monthly reports, and variance reports including accounts receivable and accounts payable, collection of rent, accruals, payment of expenses, public areas maintenance estimates, true-ups, reconciliations, compliance with lease terms and preparation of all related.
- Responded to customer requests/needs and coordinated with the Property Management Team to resolve issues.
- Contributed to selection/performance of vendor services, including preparation of requests for proposals/service.
- Monitored vendor performance that ensured meeting compliance/standards established in service agreement.
- Scheduled and facilitated maintenance with vendors and customers.
- Documented and tracked all certificates of insurance from vendors and customers.
- Maintained accurate and pertinent information for vendors and customers.
- Prepared correspondence to customers and vendors.
- Uphold all lease and property related files.
- Established and maintained effective working relationships with internal and external customers and vendors.
- Answered and directed incoming calls.
- Opened and distributed incoming mail.
- Scheduled and coordinated meetings/customer events.
- Conducted site visits to check and stock clerical supplies.
Central Command Dispatcher
A Team Command Operator
Brooklyn
10.2019 - 04.2021
- Managed Security Personnel and controlled Surveillance cameras on the Campus.
- Investigated/reported Fire alarms.
- Answered Security, Tenants, Facilities/Operations inquiries, and phone calls.
- Managed 40 Tenant/Visitors calls daily.
- Completed Reports & work orders for Campus repairs/Video Investigations for Property Management & Tenants.
Security Area Supervisor
Allied Universal
New York
07.2019 - 10.2019
- Traveled/monitored Security Officers on Client sites.
- Communicated issues and protocols to Security members.
- Organized, orchestrated, and controlled workflow to client sites with Officers being on time, completed duties properly and train properly.
- Maintained industry knowledge through education, training, and monitoring of ind.
- Collected Uniforms from new and old employees, kept track of all uniform and equipment and kept inventory.
- Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
Shipping and Receiving Clerk
Humana Inc.
Phoenix
05.2018 - 08.2018
- Operated shipping system efficiently and accurately.
- Followed proper selection procedures as established by the company.
- Rotated stock by code and receiving date.
- Maintained accurate stock records and schedules.
- Verified proper temperature levels on all inbound merchandise requiring refrigeration.
- Loaded products weighing up to one hundred pounds or more onto trailers for delivery.
- Communicated with floor managers to determine merchandise placement.
- Stacked and transported all overstock to storage areas.
- Verified and recorded the count and condition of cargo received.
- Selected products for specific routes according to pick sheets.
- Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
- Packed containers and re-packed damaged containers.
- Unloaded cargo from truck with hand trucks and pallet jacks.
- Inspected product load for accuracy and safely transported it around the warehouse.
- Assembled product containers and crates.
- Unloaded, picked, staged, and loaded products for shipping.
- Prepared and processed shipping documents, including work/shipping orders, route materials and bills of lading.
Patrol Officer and Command Dispatcher
Tishman Speyer
New York
03.2001 - 01.2018
- Patrolled buildings, facilities, and perimeter areas to prevent damage to property.
- Functioned as the sole dispatcher and crucial point of contact for the entire Facilities.
- Monitored loading dock and recorded all activity in a daily officer report.
- Functioned as Protective Officer for several foreign heads of state and other distinguished visitors.
- Operated screening equipment, including X-ray machines and hand-wands.
- Maintained order, responded to emergencies, and enforced federal and local laws.
- Immediately reported fires, accidents, and other safety hazards.
- Oversaw security and access privileges at a Number-unit complex.
- Monitored access control systems, including CCTV systems.
- Greeted tenants and guests as they entered and left the property.
- Conducted fire watch patrol and asset protection surveillance for occupied and unoccupied units during construction phase.
- Detained individuals when necessary to prevent security breaches.
- Coordinated with onsite managers, liaison officers and outside agencies regarding safety/preventive maintenance.
- Maintained safety for over one hundred events by closely monitoring over one thousand attendees.
- Communicated with team/building management via radio, telephones, computers, and proprietary software.
Security Attendant
Orange County Public Schools
Orlando
08.2025 - Current
- Maintaining a safe and secure learning environment by monitoring premises, controlling access, patrolling buildings and grounds and responding to emergencies.
- Enforce school policies.
- Provide guidance and support to students and staff.
- Monitored student behavior to maintain order and safety in dining areas.
Education
High School Diploma -
Boone High School
Orlando, FL01-1993
Some College (No Degree) - Computer Science
Manhattan Institute of Technologyu
New York, NYSkills
- Leadership
- Problem solving
- Communication
- CPR
- Teamwork
- Due Diligence
- Time Management
- Listening
- Organization
- Cameras
- Safety
- Supervision
- Customer Service
- Delegation
Certification
- Florida E Driver's License
- Florida Security Officer D License (BlueCard)
- G License State of Florida (Red Card)
- OSHA 30 HR Certification (#12-602468838)
- ACLS Medical Training (BLS #000038796542)
References
- Mrs. Maijka Davis, 407-432-0626
- Mr. Antonio Pagán, 407-325-0027
- Mr. Eric Larson, 516-225-8009
Volunteer Experience
- Baseball Umpire, Local youth organization
- Volunteer, Knights of Columbus, Orlando Chapter
Languages
Spanish
Full Professional
Timeline
Security Attendant
Orange County Public Schools
08.2025 - Current
Event Security Officer (Part-Time)
Contemporary Services Corp
01.2025 - Current
Property Assistant (Full Time)
Digital Realty
04.2021 - 10.2024
Central Command Dispatcher
A Team Command Operator
10.2019 - 04.2021
Security Area Supervisor
Allied Universal
07.2019 - 10.2019
Shipping and Receiving Clerk
Humana Inc.
05.2018 - 08.2018
Patrol Officer and Command Dispatcher
Tishman Speyer
03.2001 - 01.2018
High School Diploma -
Boone High School
Some College (No Degree) - Computer Science
Manhattan Institute of Technologyu