Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Miguel Cruz Flores

Kansas City,MO

Summary

Dynamic Water Restoration Lead with proven expertise at Bingham Restoration in moisture detection and mold remediation. Recognized for enhancing customer satisfaction through effective communication and teamwork. Successfully mitigated property loss by implementing structural drying techniques, ensuring a safe environment while maintaining high standards of service and professionalism.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Water Restoration Lead

Bingham Restoration
03.2025 - Current
  • Reduced property loss by promptly responding to emergency calls and quickly assessing the extent of water damage.
  • Mitigated potential health hazards by properly identifying and removing mold growth during water damage cleanup processes.
  • Upheld company reputation by maintaining a professional appearance and demeanor when interacting with clients, insurance adjusters, and other stakeholders in the restoration process.
  • Promoted a safe working environment through strict adherence to OSHA safety regulations while performing various restoration tasks such as demolition, drying, cleaning, or reconstruction efforts.
  • Increased job efficiency by maintaining a clean and organized work environment at all times during restoration projects.

Sales Associate

Retail Associates
07.2023 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Collaborated with team members to achieve monthly sales targets.
  • Recommended complementary purchases to customers, increasing revenue.
  • Performed cash, card, and check transactions to complete customer purchases.

Restoration Technician

Belfor Property Restoration
10.2022 - 07.2023
  • Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
  • Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
  • Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as [Type] and [Type].
  • Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
  • Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.

Store Manager

Merry Maids
02.2021 - 11.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

Desert Rose High School
Las Vegas, NV

Skills

  • Moisture detection
  • Structural drying techniques
  • Water damage assessment
  • Carpet cleaning
  • Mold remediation
  • Water extraction techniques
  • Teamwork
  • Facility preventive maintenance
  • Multitasking Abilities
  • Documentation skills

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Water Restoration Lead

Bingham Restoration
03.2025 - Current

Sales Associate

Retail Associates
07.2023 - 05.2024

Restoration Technician

Belfor Property Restoration
10.2022 - 07.2023

Store Manager

Merry Maids
02.2021 - 11.2022

Desert Rose High School

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Miguel Cruz Flores