Miguel Cuon
Wharton
Summary
Devoted game design student with 2 years of experience in customer service as a part-time support lead. Equipped with knowledge of speaking English and Spanish along with basic ASL communication to provide best customer service. Experienced with C#, Java, and Python computer languages. Learned outstanding management skills and detailed training skills for new employees coming to the work field.
Overview
4
4
years of professional experience
Work History
Part-Time Support Lead
Five Below
Rockaway
07.2024 - 05.2026
- Facilitated training for new staff on store policies and operational procedures to ensure compliance and efficiency
- Built strong relationships with customers to enhance in-store experience
- Managed cash handling and provided feedback on employee performance.
- Ensure the safety of the employees and the store's security
- Monitored sales floor for cleanliness and organization standards.
- Removed trash from store premises to maintain cleanliness and hygiene.
- Filled up stock in coolers and certain sections of the store including: toys, beauty, and beyond
- Analyzed incoming requests for technical assistance and identified solutions accordingly.
Patient Processor
Morris Hearts Associates
Mount Arlington
06.2022 - 10.2022
- Process and scan patient documents in their respective medical charts.
- Processed client requests using internal software systems, ensuring timely responses.
- Maintained organized records of all processed transactions for easy retrieval.
- Answered and managed incoming phone calls, facilitating clear communication with clients.
Education
Associate of Science - Game Design
County College of Morris
Randolph Township, NJ05-2027
Skills
- Customer service
- Retail operations
- Customer support
- Customer relationship management
- Staff onboarding
- Operational efficiency
- Issue identification
- Customer issue resolution
- Software proficiency
- Project management
- Cross-functional collaboration
- Bilingual (English and Spanish)
- Adaptability in tasks
- Availability management
- Communication skills
Languages
English
Native/ Bilingual
Spanish
Professional
ASL
Elementary
Accomplishments
- 4-year Excelsior Award
Timeline
Part-Time Support Lead
Five Below
07.2024 - 05.2026
Patient Processor
Morris Hearts Associates
06.2022 - 10.2022
Associate of Science - Game Design
County College of Morris