Miguel Curiel
Gladstone
Summary
Detail-oriented Bilingual Payroll Analyst with proven track record in payroll processing accuracy and compliance. Expertise in implementing payroll software solutions to enhance operational efficiency. Strong analytical and communication skills contribute to seamless payroll operations and high employee satisfaction. Committed to continuous improvement and delivering exceptional customer service.
Overview
12
12
years of professional experience
Work History
Payroll Analyst
State of Oregon- Department of Administrative Serv
Salem
07.2021 - Current
- Processed payroll transactions accurately for state employees each pay period.
- Reviewed employee timecards for discrepancies and resolved issues promptly.
- Maintained compliant payroll records per state regulations and policies.
- Collaborated with HR to update employee data and benefits information.
- Trained new staff on payroll systems and procedures effectively.
- Identified discrepancies in employee records and implemented corrective measures.
- Responded professionally to employee inquiries regarding payroll and deductions.
- Processed manual checks for incorrect direct deposits or special payment requirements.
- Provided customer service assistance by responding to inquiries via email, phone, or face-to-face interaction.
Client Relationship Consultant
US Bank
Oregon City
01.2014 - 06.2021
- Assisted clients with account openings and service inquiries to enhance customer satisfaction.
- Processed loan applications and conducted thorough credit evaluations for informed lending decisions.
- Conducted financial needs assessments to tailor solutions for individual clients.
- Educated customers on digital banking tools, improving usage and engagement.
- Maintained accurate records of transactions, ensuring compliance with operational standards.
- Resolved customer issues promptly through effective communication strategies.
- Identified and reported potential fraud risks to management, promoting security and risk management.
- Partnered with loan officers and financial advisors to present optimal financial solutions.
Education
High School Diploma -
Oregon City High School
Oregon City, OR06-2011
Skills
- Payroll administration and processing
- Compliance and benefits management
- Payroll software proficiency
- Client relationship management
- Attention to detail
- Effective communication skills
- Team collaboration
- Garnishment handling
- Continuous improvement mindset
- Telephone and email etiquette
- Deadline management
- Bilingual proficiency
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Payroll Analyst
State of Oregon- Department of Administrative Serv
07.2021 - Current
Client Relationship Consultant
US Bank
01.2014 - 06.2021
High School Diploma -
Oregon City High School
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