Miguel DeJesus
Summary
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with a premium experience and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, team members and senior management.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Footlocker Inc.
12.2018 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and developed staff to ensure we created a team that was focused on a premium customer experience.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Monitored daily cash discrepancies, and executed weekly test checks to ensure the inventory was accurate.
- Ensured that all team members were following all policies to ensure we had a safe work environment.
Store Manager
Footlocker Inc.
10.2022 - 02.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom so that team members could efficiently find what they were looking for.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Recruited, hired, and developed a team, with a focus to obsess over the customer.
Education
No Degree - Welding
ARCLabs
Houston, TX05.2016
High School Diploma -
Aldine High School
Houston, TX06.2014
Skills
- Retail Operations
- Issue Resolution
- Corrective Actions
- Attention to Detail
- Shrink Minimization
- Employee Scheduling
- Strategic Planning
- Process Improvement
- Sales Expertise
- Pricing and Markdowns
- Verbal and Written Communication
- Hiring and Training
Timeline
Store Manager
Footlocker Inc.
10.2022 - 02.2023
Assistant Store Manager
Footlocker Inc.
12.2018 - Current
No Degree - Welding
ARCLabs
High School Diploma -
Aldine High School