Miguel De La Cruz
Commerce,CA
Summary
Highly qualified candidate with 18 years of experience in security field. Seeking a position as a Security Operations Specialist with a company that will benefit from my initiative and capabilities by allowing me to demonstrate my skills, while offering me the opportunity for professional growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Concierge / Security
Related Management Company
04.2023 - 03.2024
- Greeted residents and visitors with a friendly smile and genuine warmth.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Responded swiftly to security incidents and effectively resolved security issues.
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Monitored security systems, conducted regular patrols, and promptly responded to emergencies and concerns.
- Maintained a professional and well-groomed appearance.
- Optimized access control processes, enhancing building safety and reducing unauthorized entries.
- Maintained accurate records of incoming and outgoing packages and deliveries.
- Maintained accurate and complete shift notes and logs to ensure successful communication through shift changes.
- Maintained a watchful eye out for residents to ensure their safety and peace of mind.
- Followed emergency procedures as directed by policy.
- Supplied extracts from CCTV recordings to maintain records.
- Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
- Investigated prior incidents on CCTV to prepare reports for local authorities.
- Recorded time, date and location of incidents.
Concierge / Security
First Service Residential
04.2021 - 08.2023
- Met and greeted residents with a genuine, warm, and friendly smile.
- Patrolled property as well as adjacent perimeter.
- Assigned to a fast paced and high profile residential community.
- Checked in guest, visitors, or vendors in system and prevented unauthorized entry into property.
- Responded to resident’s request in a timely and professional manner. -
- Monitored and controlled access to building including camera system and by utilizing a motor-operated access gate.
- Accurately maintained daily log, records, and forms,
- Resolved and followed up on all concerns. - Ensured a safe and secure environment throughout the building.
- Evaluated potential vulnerabilities in client residences and by performing thorough security audits and making recommendations for improvements.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked flexible hours across night, weekend, and holiday shifts.
- Enhanced resident satisfaction by providing personalized assistance and addressing individual needs.
- Maintained a safe and secure environment by monitoring security systems and reporting suspicious activities.
- Utilized effective communication skills to relay important information between management, staff members, and residents efficiently.
- Collaborated with property management team to address any concerns or requests from residents promptly.
Concierge / Security
Related Management Company
03.2018 - 04.2021
- Greeted, directed, and assisted residents, visitors, and vendors in a courteous and professional manner.
- Issued and deactivated Key fobs
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Responded and addressed resident’s concerns in a professional and timely manner and further followed up residents regarding such concerns.
- Prepared detailed incident reports as required. - Provided access control ensuring that only authorized guests, visitors, and vendors entered premise.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Collaborated with maintenance team members to address any facility-related issues that arose during shifts.
Security Officer
U.S. Security Associates
04.2017 - 03.2018
- Performed patrols throughout assigned to facility to serve as a high visibility presence.
- Documented daily occurrences through a daily activity report and passing information along to incoming shift.
- Responded to alarms of fire, intrusion, or other trouble.
- Addressed safety concerns and report malfunctioning equipment. - Assisted employees, visitors, and contractors and provided escort to them as needed.
- Provided access control to ensure only authorized individuals are allowed entry to restricted areas.
- Relayed / communicated information using a two-way hand held portable radio.
- Generated incident reports as needed. - Observed / reported incidents to dispatch center and summoned appropriate entities to respond (police, fire, facilities maintenance) as needed.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Security Officer
Allied Universal
12.2016 - 04.2017
- Reported safety concerns, security breaches and unusual circumstances both verbally and in writing.
- Answered questions and assisted guests and employees.
- Conducted regular patrols of key areas to spot and control security concerns.
- Responded to calls for service for criminal and or medical incidents.
- Handled challenging situations calmly under pressure, making critical decisions quickly for successful resolution of incidents.
- Contacting police or fire when and if needed.
- Generated reports documenting incidents occurring on property.
- Locked / unlocked doors at designated times.
- Utilized a two-way radio communications device to relay, disseminate, broadcast, and receive information.
- Patrolled the interior or exterior of a complex by foot or vehicle.
- Assisted customers / employees with broken down vehicles.
- Enforced rules, regulations and code of conduct of a complex.
Security Assistant
Los Angeles County Sheriff’s Department
01.2006 - 03.2016
- Toured interior and exterior of property and maintained a highly visible presence.
- Worked at a fixed post to detect or prevent unauthorized individuals from entering property.
- Disseminated information to the pubic and directed visitors to personnel and services within property. - Monitored alarm systems and electronic surveillance equipment and responded to locally activated fire, burglary, or other alarms by reporting incidents to appropriate personnel.
- Permitted authorized employees, vendors, or other appropriately identified persons’ access to closed or restricted areas and temporarily detained unidentified or unauthorized persons.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement / security.
- Provided access control and deterred unauthorized individuals from entering assigned property.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between the Sheriff's Department and the community we served.
- Observed and reported incidents of ill or injured visitors or employees to appropriate personnel.
- Locked / Unlocked doors and gates at directed times. Wrote daily activity, incident, and injury reports.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Operated miscellaneous equipment and/or motor vehicle as required.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Assisted citizens with questions and concerns and if necessary, directed them to services and facilities for further assistance.
- Provided testimony in court proceedings.
- Enhanced security by monitoring and operating multiple CCTV cameras in a professional setting.
Education
High School Diploma -
Montebello High School
Montebello, CA06.2005
Skills
- Bilingual: English (Fluent) / Spanish (Fluent)
- Collaborative Team Worker
- Attentive to Detail
- Excellent written and oral communication skills
- Adept at technology
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Safety Procedures
- Conflict Resolution
- Reliable punctuality
Personal Qualifications
A results-oriented self-starter with highly developed customer service and problem-solving skills. Able to manage and coordinate multiple tasks simultaneously. Eagerly seeking a career that allows me to apply my training and skills to the job at hand.
References
- Phillip Guillen, Los Angeles County Sheriff’s Department, Former Co-Worker, (626) 271-6840
- Eduardo Gonzalez, Los Angeles County Sheriff’s Department, Former Supervisor, (626) 665-9281
- Andrew Hernandez, Friend, (323) 570-6476
Certification
- IS-00100.LE Introduction to the Incident Command System, I-100 for Law Enforcement
- IS-00700 National Incident Management System (NIMS) and Introduction
- Current California Guard Card
- Current California Driver's License
Timeline
Concierge / Security
Related Management Company
04.2023 - 03.2024
Concierge / Security
First Service Residential
04.2021 - 08.2023
Concierge / Security
Related Management Company
03.2018 - 04.2021
Security Officer
U.S. Security Associates
04.2017 - 03.2018
Security Officer
Allied Universal
12.2016 - 04.2017
Security Assistant
Los Angeles County Sheriff’s Department
01.2006 - 03.2016
High School Diploma -
Montebello High School
- IS-00100.LE Introduction to the Incident Command System, I-100 for Law Enforcement
- IS-00700 National Incident Management System (NIMS) and Introduction
- Current California Guard Card
- Current California Driver's License
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