Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Miguel De Leon

Spring,TX

Summary

Dynamic leader with a proven track record at T-Mobile, excelling in retail operations and strategic selling. Spearheaded staff training initiatives, boosting team performance and customer satisfaction. Skilled in problem-solving and relationship building, consistently achieving company goals. Enhanced store efficiency and sales metrics, demonstrating reliability and self-motivation.

Retail professional with commitment to driving store performance and customer engagement. Proven ability to mentor team members and implement effective sales strategies. Known for collaborative spirit and adaptability in dynamic retail settings.

Retail Assistant Manager with 15 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.

Overview

10
10
years of professional experience

Work History

Retail Assistant Manager

T-mobile
05.2020 - Current
  • Trained and developed new employees for ease of transition into team.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
  • Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
  • Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Collaborated with store manager to develop action plans for improving overall store performance metrics.
  • Led weekly sales meetings where individual accomplishments were recognized while addressing areas requiring improvement as a team.
  • Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
  • Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.

Retail Assistant Manager

Metro by T-Mobile
08.2018 - 05.2020
  • Trained and developed new employees for ease of transition into team.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
  • Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Boosted sales performance with strategic merchandising plans and promotional displays.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained employees in suggested selling and merchandising techniques to meet sales quotas.
  • Ensured compliance with all safety regulations, maintaining a clean and organized workspace for staff and customers alike.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed and maintained courteous and effective working relationships.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Retail Sales Leader

Metro by T-Mobile
08.2016 - 08.2018
  • Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
  • Boosted store revenue with effective upselling techniques and in-depth product knowledge.
  • Increased sales by proactively engaging customers and providing personalized product recommendations.
  • Maintained clean store appearance by executing daily tasks such as dusting shelves, sweeping floors, and organizing products on display.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.

Retail Associate Manager

T-Mobile
08.2014 - 08.2016
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
  • Elevated brand experience for customers through consistent representation of company values in all interactions.
  • Assisted in inventory management by accurately tracking stock levels and reordering merchandise as needed.
  • Trained new employees on company policies, sales techniques, and customer service best practices.
  • Increased sales through effective upselling techniques and in-depth product knowledge.
  • Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Collaborated with store manager to develop action plans for improving overall store performance metrics.

Education

No Degree - Human Resources Management

Ashford University
San Diego, CA

High School Diploma -

Spring Woods High School
Houston Tx

Skills

  • Store operations
  • Retail Operations
  • Sales strategy development
  • Staff Training and Development
  • Strategic selling
  • Sales monitoring
  • Process and procedure development
  • Problem-Solving
  • Relationship Building
  • Team building
  • Self Motivation
  • Reliability

Languages

Spanish
Native or Bilingual

Timeline

Retail Assistant Manager

T-mobile
05.2020 - Current

Retail Assistant Manager

Metro by T-Mobile
08.2018 - 05.2020

Retail Sales Leader

Metro by T-Mobile
08.2016 - 08.2018

Retail Associate Manager

T-Mobile
08.2014 - 08.2016

No Degree - Human Resources Management

Ashford University

High School Diploma -

Spring Woods High School

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Miguel De Leon