Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Miguel Diarte

Englewood,CO

Summary

Diligent general manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level general manager position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

Subway
06.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.a
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Crew Member

McDonald's Restaurant
04.2022 - 06.2024
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked front counter, drive-thru and other areas.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Accurately operated cash register to process customer payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Caregiver

Avanté Group
09.2021 - 04.2022
  • I would help the elderly with there everyday needs like use the bathroom, shower, help feed etc

Customer Service Representative

24-7 Intouch
12.2020 - 04.2022
  • I would do HOA accounts and work with google sheets and excel Microsoft and input information for opendoor so when people buy houses in an hoa area that info is in the file

Customer Service Representative

Freedom Debt
10.2019 - 12.2020
  • Answer calls and help customers make changes to there account on debt they sign up with the company also deescalate calls and help them pay off accounts and get information On accounts

Team Leader

Jack in the Box
04.2017 - 10.2019
  • Take drive thru orders and take front orders make sure the customer is token care of and make sure restaurant is running smoothly

Education

High school diploma -

Valley Vista High School
Surprise, AZ
05.2016

Skills

  • Communication skills

  • Customer support

  • Customer service

  • Cash register

  • Leadership

  • Patience

  • Fast learner

  • Problem solving

  • Active listening

  • Computer skills

  • Work ethic

  • Ability to motivate

  • Caregiving

  • Food Preparation

  • Google Docs

  • Organizational skills

  • Medical office experience

  • Property management

  • Fair Housing regulations

  • Yardi

  • Leadership and team building

  • Problem resolution

  • Operations management

  • Team player

  • Efficient multi-tasker

  • Effective leader

  • Time management

  • Team leadership

  • Staff management

  • Relationship building

  • Training and development

  • Staff training

  • Inventory control

  • Verbal and written communication

  • Motivation

  • Schedule management

  • Labor cost controls

  • Performance improvement

  • Staffing

  • Workflow planning

  • Recruitment

  • Expense control

  • Team oversight

  • Bilingual

  • Loss prevention

Certification

  • Food Handler Certification - State or Local Health Departments.
  • Adult CPR/AED certification – American Red Cross.
  • Assisted Living Administrator License – Arizona Department of Social Services or Equivalent.
  • Certified Caregiving Consultant (CCC) - Caregiving.com.
  • Dementia Care Certification - Alzheimer's Association.
  • CPR/AED Certification
  • Salesforce Certified Administrator - Salesforce.
  • Microsoft Office Specialist (MOS) - Microsoft.
  • Arizona Driver's License

Languages

Spanish
Native or Bilingual

Timeline

General Manager

Subway
06.2024 - Current

Crew Member

McDonald's Restaurant
04.2022 - 06.2024

Caregiver

Avanté Group
09.2021 - 04.2022

Customer Service Representative

24-7 Intouch
12.2020 - 04.2022

Customer Service Representative

Freedom Debt
10.2019 - 12.2020

Team Leader

Jack in the Box
04.2017 - 10.2019

High school diploma -

Valley Vista High School

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Miguel Diarte