Miguel Diaz III
Wyoming,MI
Summary
Dedicated professional with experience in patient care and psychiatric support, delivering compassionate assistance tailored to individual needs. Proficient in therapeutic techniques and crisis management, ensuring the well-being of patients in challenging situations. Strong background in patient observation and collaborative healthcare practices, committed to providing comprehensive and effective care that fosters positive outcomes.
Overview
18
18
years of professional experience
Work History
Psychiatric Technician
PineRest CMHS
08.2024 - Current
- Provided direct and compassionate care to up to 12 patients with severe mental illnesses, mood disorders, depression disorders, dementia, and developmental disabilities.
- Monitored and accurately documented patients' physical and psychological conditions, including vital signs, behavior, and medication compliance.
- Administered prescribed oral and injectable medications and monitored patient responses under the supervision of a registered nurse.
- Helped patients with daily living activities (ADLs), such as hygiene, grooming, and meal assistance.
- Escorted patients to appointments, recreational activities, and other areas of the facility.
- Utilized verbal de-escalation and Crisis Prevention Intervention (CPI) techniques to manage potentially volatile situations, ensuring the safety of patients and staff.
- Conducted regular safety checks and maintained constant observation of patients, including at-risk individuals, to ensure a secure and therapeutic environment.
- Responded effectively to emergency codes and situations, implementing the least restrictive interventions necessary to stabilize patients.
- Assisted in placing and monitoring patients in seclusion and restraints as required and directed by the nursing staff.
- Facilitated therapeutic group and recreational activities to improve patients' coping, social, and life skills.
- Collaborated with the multidisciplinary treatment team, including psychiatrists, therapists, and social workers, to implement and update patient care plans.
- Developed therapeutic relationships with patients, offering emotional support, guidance, and active listening.
- Participated in treatment team meetings to discuss patient progress and contribute to discharge planning.
- Maintained accurate, confidential, and HIPAA-compliant patient records using electronic health record (EHR) systems.
- Documented patient progress notes, behavioral observations, and interventions in a factual and concise manner.
- Monitored patient behavior and emotional well-being to ensure safety and compliance with treatment plans.
- Trained and mentored new psychiatric technicians on unit policies, safety protocols, and therapeutic techniques.
Crisis Residential Therapist - Intern
HealthWest
05.2025 - 08.2025
- Completed 855 hours of indirect and direct care to marginalized populations in a controlled, safety, and person centered environment.
- Conducted thorough intake and diagnostic assessments for new and revisiting clients in a crisis residential environment.
- Gathered psychosocial history, evaluate current symptoms, and determine appropriate level of care.
- Performed the following comprehensive risk assessments, assessments used CANS, PHQ-9, LOCUS, ASAM, MSE; including evaluating for suicidal using the C-SSRS.
- Evaluated for homicidal and suicidal ideation and developed initial safety plans, including access to harmful objects, situations, weapons and firearms.
- Documented all clinical assessments and intake information accurately and in compliance with HIPAA regulations and organizational policies.
- Developed personalized, client-centered treatment plans with measurable goals based on assessment findings.
- Collaborated with clients and interdisciplinary teams to regularly monitor progress, evaluate effectiveness of interventions, and adjust treatment plans as needed.
- Create and implement specialized treatment strategies for individuals with Substance Use Disorders (SUD), incorporating relapse prevention and motivational interviewing techniques.
- Design and implement individualized treatment plans for clients with intellectual or developmental disorders, emphasizing skill-building and independence.
- Provided individual psychotherapy with evidence-based approaches to clients dealing with a wide range of emotional and psychological issues, including personality disorders, substance use disorders, mood disorders, depressive disorders, suicidal ideation and schizophrenia.
- Developed a positive and trusting rapport with clients from diverse backgrounds to create a safe, collaborative therapeutic environment.
- Utilized and implemented tailored therapeutic interventions from CBT, DBT, MI, Transpersonal Therapy, Trauma-Informed care that focused on individual client needs and circumstances.
- Facilitated engaging group therapy sessions focused on psycho-education, coping strategies, and peer support.
- Developed curriculum for and lead therapeutic groups covering topics such as anger management, stress reduction, interpersonal skills, conflict resolution, cognitive distortions, basic needs, and relapse prevention.
- Utilized community trauma perspective when observing intergenerational trauma in a historical trauma context.
- Managed group dynamics to effectively to ensure a supportive, respectful and safe environment for all of the participants.
- Effectively manage and de-escalate high-stress situations, providing immediate psychological support to clients in crisis.
- Provide crisis intervention and support to clients during emergencies, utilizing techniques such as safety planning and verbal de-escalation.
Substitute Teacher & Learning Interventionist
Edustaff
01.2024 - 04.2024
- Managed diverse classroom environments of up to 25 students and ensuring consistent instruction by effectively executing existing lesson plans in the regular teacher's absence.
- Maintained discipline and established classroom control to foster a safe, positive, and productive learning atmosphere for all students.
- Documented and communicated a summary of the day's work, including student progress and behavioral issues, to provide detailed feedback to the regular classroom teacher.
- Observed and adhered to established classroom schedules and school policies to provide consistency and structure for students.
- Conducted targeted reading and learning interventions to address specific student skill gaps to improve learning outcomes.
- Collaborated effectively with teachers, administrators, and staff to provide high-quality, differentiated education and ensure continuity of learning.
- Fostered positive and respectful relationships with students, parents, and colleagues to create a supportive educational environment.
- Maintained accurate and confidential student records, including attendance reports, grades, and behavior logs, to inform instructional decisions.
- Addressed students' social and emotional needs by providing a compassionate and supportive environment, helping to remove barriers to learning.
Senior Business Analyst
Crowe LLP
03.2022 - 12.2022
- Managed all requirement work for Legacy to Workday reporting development utilizing Azure DevOps, and Sharepoint.
- Work closely with business users to understand/elicit reporting requirements for over 500 different reports.
- Coordinated with Functional Team BA's and PMs to plan overarching requirements in the project Requirements Traceability Matrix (RTM).
- Provide oversight and management of reporting work, working closely with the PMs.
- Developed an RTM for reporting and ensure that all report specs are included for project build phase.
- Served as a liaison between the executive c-suite business users, IT, report writers, other business analysts, functional consultants, and departmental management.
- Assists with scoping and scheduling of report work with project managers and SME's.
- Works with the vendor and other BA's to gather, understand, and size around dependencies to ensure work is done at the right time.
- Works with report developers, and BA's, to conduct preliminary testing before reports are handed off to business SME's.
- Facilitated user testing, assisting users in developing test scripts, support the testing process Escalates to project managers of report testing pain-points.
- Supported testing process by acting as a reporting SME's by answering questions, conducting meetings, and workshops.
Business Intelligence Analyst
Fremont Insurance Company
01.2019 - 12.2021
- Analyzed and developed over 200 insurance report test cases for Commercial Auto, Commercial Package, Inland Marine products using Guide Wire Insights, Insurance Now and Guide Wire Data Mart Explorer.
- Develop requirements in collaboration with customers using multiple methods including meetings, document analysis, requirements workshops, surveys, existing system and report demonstrations and documentation reviews.
- Evaluate and analyze information from multiple sources, reconcile conflicts, decompose high-level information into summaries.
- Prioritize requirements based on business and technical impact, cost and timing.
- Communicate the progress to both internal and external stakeholders.
- Coordinate actions between customers/partners, business analysts, development teams, quality teams, management.
- Deliverable items like checklists, business requirements, mapping documents, training guides, estimates, status summaries.
- Manage expectations, lead the customer satisfaction, assure all deliverables are in good order, timely, and meet requirements.
- Utilize SharePoint, and JIRA ticketing to manage open work items.
- Conduct GAP Analysis on current reports against project report deliverables to plan out report development and prioritization.
- Developed training materials for developers and users of Cloverleaf's Pyramid and GuideWire Insights reporting tools.
Military Intelligence
US Army
09.2007 - 03.2020
- Provided actionable intelligence by preparing and analyzing Psychological Operations (PsyOps) documentation, incorporating cultural considerations, symbolism, and social norms to achieve strategic objectives.
- Evaluated and synthesized high-volume, multi-source information to determine its significance and reliability, supporting current intelligence and operational objectives.
- Assessed adversarial capabilities, vulnerabilities, and probable courses of action by maintaining and evaluating extensive intelligence holdings and reports.
- Crafted comprehensive metrics, reports, and analyses to support objective achievement and improve decision-making processes across departments.
- Managed the physical and digital security of sensitive information, overseeing information dissemination, and ensuring operational continuity by communicating effectively across departments.
- Processed and organized intelligence records and messages, utilizing data management skills to ensure accurate and systematic record-keeping.
- Maintained and tracked security clearances for over 200 service members, ensuring compliance with security protocols and access control policies.
- Developed and delivered persuasive presentations and project reviews for short- and long-term initiatives, communicating complex intelligence findings to diverse audiences, including leadership.
- Managed cross-departmental communication to maintain information continuity and support collaborative projects.
Education
Master of Arts - Clinical Mental Health Counseling
Western Michigan University
Kalamazoo, MI12-2025
Bachelor of Science - Information Systems Management
Grand Valley State University
Allendale, MI03-2017
Associate of Science - Audio Engineering
Full Sail University
Winter Park, FL03-2005
Skills
- Clinical documentation
- Behavior monitoring
- De-escalation techniques
- Mental health support
- Incident reporting
- Patient rapport
- Behavioral management
- Group therapy facilitation
- Suicide prevention
- Therapeutic communication
- Intake assessment
- Mental health assessment
Accomplishments
- Raised over $2,000 in charitable donations conducting online charity competitions.
- While pursuing my master's I found time to volunteer, work a part-time job, raise my family.
- Acquired 855 hours of indirect and direct therapeutic care over a three month internship.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crisis Residential Therapist - Intern
HealthWest
05.2025 - 08.2025
Psychiatric Technician
PineRest CMHS
08.2024 - Current
Substitute Teacher & Learning Interventionist
Edustaff
01.2024 - 04.2024
Senior Business Analyst
Crowe LLP
03.2022 - 12.2022
Business Intelligence Analyst
Fremont Insurance Company
01.2019 - 12.2021
Military Intelligence
US Army
09.2007 - 03.2020
Master of Arts - Clinical Mental Health Counseling
Western Michigan University
Bachelor of Science - Information Systems Management
Grand Valley State University
Associate of Science - Audio Engineering
Full Sail University
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