MIGUEL DORSAN
Atlanta,GA
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work History
IT Technician
CVENT-Contract
McLean, VA
01.2023 - Current
- Collaborate with clients to finalize the layout for events.
Handle the setup and dismantling of devices such as iPads, printers, scanners, and routers. - Conduct thorough checks on all equipment and software to preemptively address potential technical issues. Train temporary staff, volunteers, and full-time employees on the nuances of the registration software.
- Monitor the ongoing event to identify and resolve any technical challenges quickly. Offer continuous support to all team members throughout the event. Manage the shipping and tracking of equipment post-event. Provide clear guidelines for printing badges for conferences and event conferences at convention centers.
- Lead the process for repairing and maintaining any malfunctioning devices or equipment. Troubleshoot and resolve any system-related issues as they arise infrastructure, keeping systems running smoothly.
Small Business Account Manager
Cisco
Atlanta, GA
01.2022 - 09.2023
- Establish and maintain customer relationships with IT, executives, HR, training, sales, and procurement
- Sell Cloud Collaboration products, software, solutions, and services to new and existing customers
- Led and orchestrated Cisco and Partner resources to identify & qualify opportunities and close engagements to achieve product and service booking targets
- Partner closely with Engineers/Architects to align the technology architecture to the customer's desired business outcome and ensure customer success by orchestrating resources to assist the customer in realizing the total value of their technology investment.
Customer Success Manager
Accenture
Atlanta, GA
01.2020 - 12.2022
- Conceptualize, create, implement, and execute product utilization plans to increase Microsoft utilization by the customer
- Partners with Microsoft Solution Delivery, Customer Support, and sales Product teams
- Performs customer request/problem identification and follows defined procedures to resolve correctly
- Develops and maintains an understanding of customer Service Level Agreements and department's/product's key performance requirements.
Account Executive
PCM
Alpharetta, GA
09.2018 - 10.2019
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities
- Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation, and account servicing
- Negotiated sales deals between customers and agencies, resulting in mutually beneficial agreements and cultivated relationships
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
Corporate Event Sales Manager
Healthcare Congress
Palm Beach Gardens, FL
05.2013 - 08.2018
- Develop and execute comprehensive event and sponsorship strategies, including related content, to bolster key customer relationships across all service lines and businesses.
- Act as the day-to-day ambassador for key medical and sports sponsorships, establishing and nurturing relationships with sponsor executive teams. Foster positive connections with senior leadership, including the C-suite, physicians, and care team professionals.
- Cultivate and sustain effective relationships with vendors to secure optimal resources within budget constraints, ensuring overall event success.
- Negotiate, ideate, and activate sponsorship assets to maximize investments, conducting thorough ROI analyses. Collaborate with marketing colleagues to leverage all available channels for event promotion and attendance.
Education
Bachelor of Arts - Health Administration
Florida Atlantic University
Boca Raton, FL 01.2004 - 06.2008
Associate of Arts - Business Administration
Palm Beach Community College
Lake Worth, FL 01.2000 - 05.2005
Skills
Customer Satisfaction/ Loyalty Program
Timeline
IT Technician
CVENT-Contract
01.2023 - Current
Small Business Account Manager
Cisco
01.2022 - 09.2023
Customer Success Manager
Accenture
01.2020 - 12.2022
Account Executive
PCM
09.2018 - 10.2019
Corporate Event Sales Manager
Healthcare Congress
05.2013 - 08.2018
Bachelor of Arts - Health Administration
Florida Atlantic University
01.2004 - 06.2008
Associate of Arts - Business Administration
Palm Beach Community College
01.2000 - 05.2005