Miguel Duran
Edinburg,TX
Summary
Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
Work History
Server/ Host/ Bartender/ Barback/Banquets Food Service Waiter
Embassy Suites by Hilton Temecula Valley Wine Country
McAllen, TX
12.2017 - 08.2024
- Assist the event coordinator in preparing for any and all types of banquets including set ups for decoration. Catered to every one of their events when needed.
- Ensured customer satisfaction by preparing and serving beverages in the bar section, consistently greeting each individual with warmth and ensuring they felt welcome.
- Set up Equipment for events just as the customer had planned with Multi-course meal served to a large number of people from wedding celebrations to corporate events ensuring that everyone has a good time at the event.
- Provided prompt room service upon guest requests and maintained cleanliness in the bar area through consistent restocking.
Client Service Representative
Entergy
Pharr, TX
03.2023 - 04.2024
- Helping customers with extensions, payment plans, if eligible.
- Making sure customer is satisfied through the duration off the call.
- Always having the customers as top priority thought-out my shift of the day.
- Utilized excellent interpersonal skills to effectively understand customer issues and provide appropriate problem-solving strategies.
Client Service Representative
New York Department of Motor Vehicles
McAllen, TX
10.2020 - 01.2023
- Efficiently managed incoming calls by routing them to appropriate parties, scheduling appointments, and promptly delivering messages.
- Welcomed customers by maintaining a positive demeanor Consistently to ensure customer satisfaction and exceed expectations.
- Assisting customers with all various Motor Vehicle descriptiveness while Providing the customers of an organization with guidance;information, identifying and assessing customer needs to achieve satisfaction.
Education
High School Diploma -
Excel High School
McAllen, TX05-2022
Skills
- Strong communication and customer service skills, Problem analysis; problem solving skills Adaptability to work under pressure, self motivated, high level of energy Time Management, Patience with quick Learning and teamwork skills
Timeline
Client Service Representative
Entergy
03.2023 - 04.2024
Client Service Representative
New York Department of Motor Vehicles
10.2020 - 01.2023
Server/ Host/ Bartender/ Barback/Banquets Food Service Waiter
Embassy Suites by Hilton Temecula Valley Wine Country
12.2017 - 08.2024
High School Diploma -
Excel High School
Similar Profiles
Omar FahibOmar Fahib
Cluster Human Resources Manager at Hilton – AlRayyan Hotel Doha – Curio Collection by Hilton & Embassy Suites by Hilton Doha Old Town (Preopening)Cluster Human Resources Manager at Hilton – AlRayyan Hotel Doha – Curio Collection by Hilton & Embassy Suites by Hilton Doha Old Town (Preopening)
Maria WatkinsMaria Watkins
Front Office Supervisor/Restaurant Food Server at Embassy Suites by HiltonFront Office Supervisor/Restaurant Food Server at Embassy Suites by Hilton
Brandon TuckerBrandon Tucker
Sales Manager at Embassy Suites by HiltonSales Manager at Embassy Suites by Hilton