Miguel Escobar

• Entered data, generated reports, and produced tracking documents.

• Develop work breakdown structure of engineering processes and prepare diagrams, graphs, and charts to analyze problems.
  
• Provide monthly reports of dealers’ performance and trends.
  
• Ensure all engineering-related training documents are up to date.
  
• Support senior staff and ensure the satisfaction of PV system project milestones and requirements.
  
• Oversee and report performance and progress through analytical techniques to validate cost and performance of the engineering department and engineering
  and service providers.
  
• Create shade study analysis for preliminary designs and post-installations.
  
• Provides administrative problem-solving support to the operations staff, dealers, and customers; escalates unresolved or complex issues.
  
• Provides instruction to dealer support on Sunnova Engineering processes and procedures.
  
• Provides a seamless operational process executing strategy; participates in discussions with the operation management regarding the goals set.
  
• Auditing, creating cases, and pushing the systems where Engineers require a Technical Remediation.
  
• Perform other duties as assigned.

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Liaised between sales and other departments to facilitate communication and keep appropriate parties updated on project developments.
• Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
• Provided direction and guidance to the sales team in order to achieve targets.
• Performed routine data entry or document management.
• Operating Day to Day software with Salesforce, PMI, CRM, Microsoft and Excel Software.
• Facilitated successful completion of projects from concept to launch.
• Analyzed problems and worked with teams to develop solutions.
• Completing over 60+ project tasks day to day which lead projects to be completed on time.
• Streamlined project management processes by implementing new organizational tools and software.
• Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
• Streamlined operations by implementing efficient processes and procedures.
• Boosted productivity by establishing effective communication channels between departments.

• Monitored invoices and backup documentation for proper authorizations
• Entered invoice into accounting software for payment.
• Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
• Managed contract and price negotiations with service providers.
• Acted as first point of contact and set appointments for prospective clients.
• Scheduled consultations for number potential customers.
• Answered 50 + phone calls and answered questions from potential customers which lead to them becoming actual customers.
• Processed checks to vendors and sought out signatures.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

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• Informed customers about special promotions and provided detailed information for various products.
• Executes excellent sales floor merchandising and selling.
• Resolved concerns with products or services to help with retention and drive sales which lead completion of our everyday set goal.
• Trained new team members by relaying information on company procedures and safety requirements.
• Coached team members in techniques necessary to complete job tasks.
• Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
• Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.

• Welcoming our guests Into a home like environment by making sure to assist The customer with a Preferable choice of an ice cream sandwich.
• Trained new employees and delegated daily tasks and responsibilities.
• Enforced company policies and regulations with employees.