Miguel Espino

• Paid attention to detail while completing assignments.
• Passionate about learning and committed to continual improvement.
• Self-motivated, with a strong sense of personal responsibility.
• Developed strong communication and organizational skills through working on group projects.
• Demonstrated leadership skills in managing projects from concept to completion.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Exercised leadership capabilities by successfully motivating and inspiring others.

• Skilled at working independently and collaboratively in a team environment.
• Identified issues, analyzed information and provided solutions to problems.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Exercised leadership capabilities by successfully motivating and inspiring others.

• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
• Maintained professional network of potential clients and business opportunities.
• Established new accounts and serviced existing accounts maintaining professional relationships.
• Developed and implemented new sales strategies to update product lines.
• Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
• Attended trade shows for in-person engagement and network building.
• Delivered sales presentations focused on offerings and unique advantages over competitors.
• Performed sales consultations and educated clients on products and services.
• Analyzed business and sales targets using critical problem-solving skills.
• Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.

• Collaborated with lending representatives to obtain financing and complete sales.
• Educated customers about manufacturer and dealer policies, procedures and service options.
• Reviewed purchases and sales contracts for compliance with dealer and legal standards.
• Promoted additional protections such as gap insurance to customers.
• Maximized productivity by quickly coordinating and processing sales contracts
• Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
• Met with applicants to obtain information for loan applications and answer questions about processes.
• Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
• Identified valuable solutions for customers with credit problems.
• Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
• Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
• Met with applicants to obtain information to streamline loan application process, fielding questions regarding steps.
• Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Educated customers about products and services to generate interest and close sales.
• Capitalized on sales opportunities with new leads and referrals using strong negotiation skills.
• Documented sales calls.
• Examined and verified information in loan application and closing documents.
• Scanned and uploaded loan and related documents into system.
• Delivered excellent customer service by identifying needs and recommending custom solutions.
• Responded to customer inquiries and researched answers to questions.
• Communicated with potential customers to assess business goals and build rapport.
• Oversaw office operations and maintained store compliance.
• Helped sales professionals finalize customer sales and handled escalated concerns.
• Taught new associates sales tactics and performance improvement techniques.
• Met with entire team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
• Established action plans for team members and helped each person attain objectives.
• Developed effective sales team members through highly individualized coaching.
• Achieved consistent growth rate due to effective planning and management strategies.

• Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
• Greeted customers at arrival to build positive relationships and discuss vehicles.
• Responded to inquiries from potential customers via email and telephone.
• Showcased vehicle features and took customers on test drives in local area.
• Managed sales negotiations and financing options.
• Maintained high referrals and consistent repeat business due to first-rate customer service standards.
• Educated customers about sales processes, warranty requirements and service standards.
• Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
• Checked purchased vehicles at delivery time for damage and completed remaining preparations.
• Networked with remote dealers to source vehicles for customers.
• Tracked updates to vehicles, changing markets and customer purchasing trends.
• Implemented strategic improvements to customer service policies and increased overall satisfaction ratings.
• Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
• Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
• Answered customer emails and telephone requests for information.
• Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
• Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
• Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
• Oversaw customer test drives and demonstrated standard and optional features.
• Filled out paperwork to register vehicles and complete sales.
• Met incoming customers at door to guide through showroom and sales lot.
• Recorded sales orders, processed paperwork and delivered documentation to customers to finalize sales process.
• Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
• Evaluated vehicles before final pickup to check for damage and completed delivery tasks.