Summary
Overview
Work History
Education
Skills
Accomplishments
Extracurriculars
Timeline
Generic

Miguel Espinosa

Dallas,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Even with my nervousness, I will communicate the best I can and stay positive and attentive to my skills and others.

Overview

3
3
years of professional experience

Work History

Water Safety Instructor

Dallas Aquatics
Dallas, TX
08.2024 - Current
  • Instructed swimming techniques and water safety practices to diverse age groups.
  • Developed engaging lesson plans to enhance participant learning and safety awareness.
  • Evaluated individual progress and provided constructive feedback for improvement.

Lifeguard

Dallas Aquatics
Dallas, TX
06.2023 - Current
  • Responded promptly to emergencies and performed first aid when needed.
  • Conducted regular safety drills and training sessions for team members.
  • Maintained cleanliness and organization of pool area and equipment.

Customer Service Representitive

Dallas Aquatics
Dallas, TX
06.2022 - 08.2022
  • Resolved customer complaints through effective communication and problem-solving.
  • Maintained accurate records of customer interactions in the database.
  • Provided information on services and promotions to enhance customer experience.
  • Handled daily cash transactions and balanced cash register at shift end.

Education

Bachelor of Electrical Engineering -

University of North Texas
Denton, TX
05-2028

High School Diploma -

Woodrow Wilson
Dallas, TX
05-2023

Skills

  • Team collaboration
  • Effective communication
  • Critical thinking
  • Social perceptiveness
  • Active listening
  • Relationship building

Accomplishments

  • Employee of the week at dallas aquatics even got a certificate and a chance to meet the mayor of dallas

Extracurriculars

  • Rotary Club- I Joined a global network of service-oriented individuals dedicated to addressing critical issues in their communities and around the world back in high school since it was recommended by sister who was also apart of that club. Members, known as Rotarians, are business and professional leaders who volunteer their time and resources to promote peace, fight disease, provide clean water and sanitation, support education, and protect the environment. I helped with can and food drives as well other community services.
  • UNT Rugby- I am currently apart of the UNT Rugby team and currently trying to help with funraisers and other small tasks but as well trying to enjoy the sport while learning at UNT
  • Church Usher- At the catholic church Saint Edwards i helped as a Usher for around 8 years with my siblings as well helping raise money and volunteering at festivals.

Timeline

Water Safety Instructor

Dallas Aquatics
08.2024 - Current

Lifeguard

Dallas Aquatics
06.2023 - Current

Customer Service Representitive

Dallas Aquatics
06.2022 - 08.2022

Bachelor of Electrical Engineering -

University of North Texas

High School Diploma -

Woodrow Wilson