Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Miguel Fernandez

Las Cruces,NM

Summary

Adept at strategic planning and organizational leadership, I significantly enhanced operational efficiency and customer satisfaction at City Of Las Cruces, SCSWA, Dona Ana County to include Military Inter Governmental Service Agreements with White Sands Army Base. Leveraging skills in resource coordination and staff development, I led teams to achieve ambitious goals, with a track record of fostering vendor relationships and implementing effective policies.

Talented Program Director skilled in handling administrative, operational and outreach program functions. Wearing many hats to accomplish dynamic objectives. Ready to apply 22 years of experience to new professional challenges with growth-oriented organization.

Results-driven professional with extensive experience in program administration. Adept at managing multiple projects simultaneously and known for improving operational workflows. Strong focus on team collaboration and achieving results, with excellent problem-solving skills and adaptability.

Overview

22
years of professional experience

Work History

South Central Solid Waste Authority

Program Administrator
04.2019 - Current

Job overview

  • Developed and maintained a comprehensive database of program participants, helping to track progress and ensure appropriate follow-up actions were taken as needed.
  • Managed budget allocations effectively, ensuring optimal use of resources and timely delivery of services.
  • Assisted in grant application writing process to secure funding necessary for program operations and enhancements.
  • Mentored junior staff members by sharing knowledge and insights gained through years of experience in the field, fostering a supportive work environment conducive to professional growth.
  • Internalized curbside recycling collection program with a customer base of 36,000.
  • Implemented a new bulk waste collection program at the Amador Transfer Station.
  • Assisted in developing an internal fleet operation and maintenance program.

  • Embraced the failures along the way to reach and accomplish organizational goals.

Unique Landscaping

Business Owner
03.2003 - 02.2021

Job overview

  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
  • Embraced the failures along the way to reach and accomplish organizational goals.

City Of Las Cruces

Commercial Solid Waste Supervisor
12.2013 - 04.2019

Job overview

  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Embraced the failures along the way to reach and accomplish organizational goals.

City Of Las Cruces

Solid Waste Driver
12.2002 - 06.2013

Job overview

  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Trained new employees and junior driver/operators on all equipment.
  • Coordinated with executive management staff and labor forces to ensure short and long term goal where met and executed.
  • Embraced the failures along the way to reach and accomplish organizational goals.

Education

On The Job Education
Las Cruces, NM

NM Environment Dept. Solid Waste Certifications 4 from Solid Waste & Recycling
05-2019

University Overview

  • Have completed all (4) New Mexico Environment Department Solid Waste Bureau Certifications.
  • Landfill Operator Certification
  • Transfer Station Operator Certification
  • Compost Facility Operator Certification
  • Recycling Facility Operator Certification
  • New Mexico Environment Department Petroleum Storage Tank Bureau Class A/B/C Operator Certification.
  • EPA TYPE I - 608 Technician Certification - Refrigerant Extraction required by EPA's national recycling and emission reduction program.

Skills

  • Resource coordination
  • Logistics oversight
  • Budget coordination
  • Staff development
  • Vendor engagement
  • Metric tracking
  • Partnership development
  • Strategic planning
  • Organizational leadership
  • Effective leader
  • Compliance management
  • Operations oversight
  • Policy implementation

Timeline

Program Administrator
South Central Solid Waste Authority
04.2019 - Current
Commercial Solid Waste Supervisor
City Of Las Cruces
12.2013 - 04.2019
Business Owner
Unique Landscaping
03.2003 - 02.2021
Solid Waste Driver
City Of Las Cruces
12.2002 - 06.2013
On The Job Education
NM Environment Dept. Solid Waste Certifications 4 from Solid Waste & Recycling

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Miguel Fernandez