Miguel F. Ferrera
Bronx,New York
Summary
Experienced with processing and optimizing workflow efficiency. Utilize strong organizational skills and attention to detail in order to maintain compliance and accuracy. Diligent Processor with a solid history of achievement in task completion. Industrious and punctual individual highly-motivated in providing consistent quality service.
Skilled production worker offering 12 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Litigation Processor
Hereford Insurance Company
08.2020 - Current
- Processed 10 - 15 daily transactions ensuring timely and accurate handling of data.
- Streamlined workflow by organizing data into efficient systems.
- Improved data integrity with meticulous attention to detail during processing tasks.
- Coordinated with team members to ensure seamless data management.
- Managed data entry to support operational efficiency.
- Enhanced accuracy of data processing by implementing verification steps.
- Assisted in developing processing protocols to ensure consistency.
- Improved system performance by optimizing data input processes.
- Reviewed incoming information to maintain up-to-date records.
Magic Metal
Employee Supervisor
06.2006 - 04.2019
- Conducted competitor analysis to identify differentiators and opportunities within the metals sector.
- Managed and motivated up to 25 employees to be productive and engaged in work.
- Accomplished multiple tasks within established 15 day timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Assisted in the development of company-wide pricing strategies, aligning with overall business objectives.
- Established clear expectations for performance standards, holding employees accountable for meeting these criteria.
- Developed employee skills through targeted training programs and coaching sessions.
- Implemented innovative solutions to overcome challenges faced by the team in their daily operations.
- Built, managed and fostered team-oriented environment.
- Facilitated open dialogue within the team, promoting an environment where ideas were shared freely and valued equally.
- Optimized daily workflow to achieve quality and productivity goals.
Education
BBA - Administration
Pontificia Universidad Catolica Madre Y Maestra
Santiago De Los Caballeros, Dominican Republic08-2013
Skills
- Document processing
- File management
- Data verification
- Goal oriented
- Attention to detail
- Customer service
- Task management
- Time management
- Quality assurance
- Data processing
Languages
Spanish
Native or Bilingual
Timeline
Litigation Processor
Hereford Insurance Company
08.2020 - Current
Magic Metal
Employee Supervisor
06.2006 - 04.2019
BBA - Administration
Pontificia Universidad Catolica Madre Y Maestra
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