Miguel Flores
Torrance,CA
Summary
Hardworking Automotive Technician with 20 years of experience in field. A flexible and teachable mindset that never stops learning and listening. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
20
20
years of professional experience
Work History
Lead Service Technician
Tesla
09.2018 - 04.2024
- Utilized analytical data through Tableu in order to lead shop to higher and sustainable productivity.
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Stayed current on industry trends and advancements through continued education, increasing knowledge base and expertise.
- Mentored junior technicians, boosting overall team productivity and skill levels.
- Led weekly team meetings to discuss ongoing projects, troubleshoot challenges, and share best practices among colleagues.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.(picoscope, Over The Air diagnostic programs)
Senior Technician
Browning Mazda
06.2010 - 09.2018
- Increased customer satisfaction by diagnosing and repairing complex automotive issues with efficiency and precision.
- Mentored junior technicians for improved performance and skill development in the workplace.
- Performed expert-level electrical system troubleshooting to resolve malfunctions in wiring, sensors, and control modules.
- Collaborated with service advisors to provide accurate estimates, ensuring clear communication with customers.
- Developed customized repair solutions for unique challenges, resulting in increased customer trust and repeat business.
Senior Automotive Technician
Long Beach Lincoln Mercury Mazda
10.2009 - 05.2010
- Increased customer satisfaction by diagnosing and repairing complex automotive issues with efficiency and precision.
- Collaborated with service advisors to provide accurate estimates, ensuring clear communication with customers.
- Delivered high-quality preventive maintenance services, extending the life of vehicles while maintaining customer loyalty.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Investigated customer complaints to identify cause of malfunctions.
Senior Automotive Technician
Mazda Of Orange
06.2006 - 10.2009
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Coordinated with parts department to determine availability of necessary components.
- Investigated customer complaints to identify cause of malfunctions.
- Analyzed vehicle data using advanced diagnostic equipment.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Conducted thorough inspections to identify potential issues, preventing costly repairs or breakdowns later on.
- Collaborated with service advisors to provide accurate estimates, ensuring clear communication with customers.
Automotive Mechanic
Firestone Auto Care
06.2005 - 10.2006
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Test drove vehicles to determine problems and test repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested equipment to locate worn and damaged parts.
Tire and Lube Technician
Collins' Firestone
06.2004 - 06.2005
- Followed established safety procedures and techniques when working under lifted vehicles.
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
Education
Certification - Ministry Strategic Planning
Urban Youth Workers Institute
La Mirada, CA09.2023
Certification in Processing Plant Technician - Refinery Processes.
Energy Pathway Program
Cerritos, CA01.2014
Certification And Ford FACT - Automotive Technology
Universal Technical Institute of California Inc
Rancho Cucamonga, CA10.2006
GED -
Nathaniel Narbonne Senior High School
Harbor City, CA06.2005
Skills
- Strong Communication Skills
- How do read analytical data via Tableau and plan shop productivity goals and focuses
- Electrical Troubleshooting
- Advanced Diagnostics
- Quality Control Management
- Continuous Improvement Mindset
- HVAC system knowledge
- Suspension System Proficiency
- Steering System Proficiency
- Automotive Electronics Knowledge
- Strong Work Ethic
- Customer Service
- Problem-Solving
- Team Collaboration
- Electrical experience
- Work Planning and Prioritization
- ASE Certification (A1, A3, A4, A5, A7)
Timeline
Lead Service Technician
Tesla
09.2018 - 04.2024
Senior Technician
Browning Mazda
06.2010 - 09.2018
Senior Automotive Technician
Long Beach Lincoln Mercury Mazda
10.2009 - 05.2010
Senior Automotive Technician
Mazda Of Orange
06.2006 - 10.2009
Automotive Mechanic
Firestone Auto Care
06.2005 - 10.2006
Tire and Lube Technician
Collins' Firestone
06.2004 - 06.2005
Certification - Ministry Strategic Planning
Urban Youth Workers Institute
Certification in Processing Plant Technician - Refinery Processes.
Energy Pathway Program
Certification And Ford FACT - Automotive Technology
Universal Technical Institute of California Inc
GED -
Nathaniel Narbonne Senior High School