Miguel Flores
El Paso,TX
Summary
Dynamic and results-driven professional with a proven track record at Lube Xpress, excelling in customer service and team leadership. Recognized for enhancing operational efficiency and fostering a collaborative environment. Skilled in inventory management and problem-solving, consistently improving customer satisfaction through effective communication and innovative service strategies.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's
05.2025 - Current
- Provided exceptional customer service by efficiently taking and processing orders.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Operated kitchen equipment safely, following operational guidelines for food preparation.
- Collaborated with team members to meet peak service demands during busy shifts.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
- Demonstrated adaptability by quickly learning new menu items and promotional offerings.
- Supported inventory management by restocking supplies and monitoring product freshness.
- Contributed to a positive team environment through effective communication and cooperation skills.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Shop Manager
Lube Xpress
09.2022 - 05.2024
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored staff on service techniques and customer interaction best practices.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Implemented process improvements, enhancing overall service delivery speed and quality.
- Developed schedules to ensure adequate staffing during peak hours, improving customer satisfaction.
- Conducted regular equipment maintenance checks, ensuring operational readiness and compliance with safety standards.
- Resolved customer inquiries and complaints promptly, fostering a positive environment for repeat business.
- Analyzed sales data to identify trends, informing adjustments to service offerings and promotions.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
- Developed new promotional campaigns to attract new customers.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
- Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
- Developed and executed staff training programs to enhance customer service skills.
- Improved team morale and productivity through regular feedback and recognition programs.
- Fostered culture of continuous improvement, leading to higher efficiency and customer satisfaction.
- Coordinated staff schedules to ensure full coverage during peak hours, enhancing customer service.
- Implemented safety protocols, ensuring secure environment for both staff and customers.
- Boosted overall store sales by implementing innovative marketing strategies.
- Implemented customer feedback system, leading to improved store offerings and services.
- Led community engagement initiatives, increasing brand awareness and loyalty.
- Resolved customer complaints with effective solutions, maintaining positive store reputation.
- Managed inventory levels, ensuring optimal stock at all times for customer needs.
Education
Certificate of Technical Studies - Massage Therapy
Western Technical College
El Paso, TX06.2015
GED - Basics
El.paso Community College
El Paso, TX11.2014
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Attention to detail
- Customer engagement
- Interactive communication skills
- Initiative and Self-motivation
- Verbal and written communication
- Leadership qualities
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Crew Member
McDonald's
05.2025 - Current
Shop Manager
Lube Xpress
09.2022 - 05.2024
Certificate of Technical Studies - Massage Therapy
Western Technical College
GED - Basics
El.paso Community College