MIGUEL FRANCISCO
Brooklyn,NY
Summary
My objective is to obtain a position that will allow me to showcase my guest services skills, operations management capabilities, Hospitality Industry acumen, and professionalism. I am a customer service savant, with substantial experience working in fast-paced environments that demand strong technical, interpersonal, and organizational readiness. My goal is to increase the growth of your company through operational excellence and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Hotel Concierge
CityExperts/TicketTellers
03.2023 - 11.2023
- Maintaining excellent customer service, created welcoming and comfortable environment for guests.
- Organize activities including bookings, NY Sightseeing tours, Attractions, and Broadway shows
- Created guest events to increase customer satisfaction, prepared reviews and sales reports for executive management, customer discrepancy handling, accounts receivable, and talent acquisition
- Responded to guest inquiries to maximize guest satisfaction.
Driver/Swabber
C 19 Testing
03.2022 - 03.2023
- Pick up PCRs test from every assigned location
- Restock supplies needed at every location
- Swab customers for COVID
- Drop off PCRs at the laboratory
Chef/Cashier Clerk
Corner Bistro
08.2018 - 09.2019
- Ensured that methods of food preparation, production and presentation complied with standards and Client specification
- Ensured meats are cooked to the correct temperature that all produce and ingredients are handled, dated and stored in an appropriate and timely manner.
Cashier Clerk
Costco
07.2017 - 06.2018
- Assisted orders by punching them into the database and repeat orders to ensure accuracy
- Took cash or process credit cards in exchange of meals sold.
Crew Trainer/ Maintenance
McDonalds
05.2015 - 06.2017
- Trained new employees
- Rotate stored food items to ensure freshness
- Ensured restaurant cleanliness in accordance with Occupational Safety and Health Administration standards.
Education
Customer Service/ Hospitality/ Microsoft Office
Opportunities for a Better Tomorrow
06.2020
Skills
- Guest Service
- Relationship Building
- Client Retention
- Problem Solving
- Strong Presentation and Communication
- Multitasking
- Computer entry
- Data entry
- MS Word/Excel/Powerpoint
- Event Planning
- Marketing
Languages
Spanish
Native or Bilingual
Timeline
Hotel Concierge
CityExperts/TicketTellers
03.2023 - 11.2023
Driver/Swabber
C 19 Testing
03.2022 - 03.2023
Chef/Cashier Clerk
Corner Bistro
08.2018 - 09.2019
Cashier Clerk
Costco
07.2017 - 06.2018
Crew Trainer/ Maintenance
McDonalds
05.2015 - 06.2017
Customer Service/ Hospitality/ Microsoft Office
Opportunities for a Better Tomorrow