Miguel Garzon
Humboldt, TN,TN
Summary
Accomplished leader with a proven track record at Chipotle Grill, adept in cash handling and decision-making. Enhanced team performance and customer satisfaction through effective training and problem-solving. Streamlined operations, boosting efficiency and fostering a collaborative work environment. Skilled in employee training and customer service, ensuring high-quality standards and operational excellence.
Overview
6
6
years of professional experience
Work History
Shift Manager
Arby's Restaurant
01.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Apprentice General Manager
Chipotle Grill
06.2023 - 06.2024
- Oversaw financial aspects of the establishment, including budgeting, forecasting, and analysis of profit margins.
- Streamlined operational processes through regular assessment and adjustment of procedures, resulting in increased efficiency.
- Improved employee retention by developing and implementing effective training programs for new hires.
- Established open lines of communication among staff members promoting collaboration across different departments.
Service Manager
Chipotle Grill
12.2021 - 12.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Kitchen Manager
Chipotle Grill
12.2020 - 05.2021
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Crew Team Member
Chipotle Grill
01.2019 - 01.2020
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Education
Bachelor Of Arts -
Art School of Toledo
Toledo , Spain 09.2013
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Manager
Arby's Restaurant
01.2024 - Current
Apprentice General Manager
Chipotle Grill
06.2023 - 06.2024
Service Manager
Chipotle Grill
12.2021 - 12.2022
Kitchen Manager
Chipotle Grill
12.2020 - 05.2021
Crew Team Member
Chipotle Grill
01.2019 - 01.2020
Bachelor Of Arts -
Art School of Toledo