Miguel Gerardo
Overview
2
2
years of professional experience
Work History
MarkTech/Web Administrator
Sandler LLC
06.2024 - Current
- Provide technical support to customers via email, phone and video.
- Manage and resolve incoming martech support requests through ticketing system
- Build and update individual webpages and email marketing templates in the Parent Portal of the company’s CMS and publishing up to 250+ child Sitelets in the company’s website ecosystem.
- Build and maintain the corporate website with an understanding of web design and wordpress
- Maintain and monitor Google Analytics and Google Tag Manager to streamline our marketing workflow
- Worked to establish a positive rapport
- Find ways to automate marketing workflows and tasks using innovative technology-based solutions
- Maintain the marketing technology budget and negotiate future software purchases
- Collect, monitor, and analyze data using KPIs, such as click-through rate, conversion rate, or cost-per-lead
- Train our marketing team on using new technology solutions, such as digital advertising platforms, and database management and analytics
- Act as the subject matter expert for marketing technology in regard to vendor relationships and within Sandler
- Act as the Systems Administrator for all marketing applications including: Hubspot Marketing Hub, WordPress, Scorpion, Zapier and, SharePoint
IT Web Admin
Clampitt Paper Company
01.2024 - 05.2024
- Developed and maintained Companies responsive Magento website using HTML, CSS, JavaScript and PHP within the Adobe commerce management system to ensure cross-browser compatibly and optimization
- Web Administration using Adobe Magento and Hubspot CRM to manage customer accounts
- Moved staging site/pages to production
- Made server-related changes for the company website (DNS, SSL)
- Configured custom website settings (title tags, logos, and website layouts)
- Created E-mail marketing changes and content/design changes
- Coordinated on and assisted product API setups
- Resolved critical website issues such as the website being down, bugs, features, and 3rd party Integrations
- Managed team's Jira Board and triage system
- Coordinate with key vendors and IT engineering to diagnose and troubleshoot complex technical issues and push for resolution
- Assist in a timely root cause analysis process for outages including follow-up communication to affected team members
IT MIS Technician
Clampitt Paper Company
01.2023 - 12.2023
- Managed Azure Active Directory user accounts, groups, and permissions, and implemented SQL and Power shell scripts
- Experience applications using SharePoint and Microsoft 365
- Provide desktop support to a user base of 500+ employees, both in-person and remotely using Connect wise software
- Provided end-user support for Network and Information Security-related issues, troubleshooting connectivity problems and resolving them promptly
- Assisted in setting up and configuring computers, printers, and other peripherals
- Coordinate with key vendors and IT engineering to diagnose and troubleshoot complex technical issues and push for resolution
- Assist in a timely root cause analysis process for outages including follow-up communication to affected team members
- Customize SharePoint sites, libraries, and workflows to meet organizational requirements
- Configure permissions, document libraries, and lists using power automate
- Upgraded and maintained VMware software
Software Support Specialist
Antera Software USA
10.2022 - 12.2022
- Troubleshoot and resolve customer issues in a timely manner, ensuring high customer satisfaction and minimal disruption to their business operations
- Conduct user training sessions and workshops to educate clients on CRM system functionality and best practices
- Collaborate with the development team to escalate and resolve complex technical issues and bugs.
Education
Associate Of Applied Science - Information Technology: Web ApplicationProgramming
Tarrant County College District
Fort Worth, TXSkills
- Customer Service
- Problem-solving abilities
- Application Review
- ServiceNow
- Magento
- Wordpress
- SharePoint
- Office 365 admin center
- Azure
- Software/Hardware troubleshooting
- Desktop/ Help desk support
- Systems analysis
- VMware antivirus maintenance
- Power-shell
- JavaScript
- HTML/ CSS
- PHP
- REACT
- SQL
- Communication
- Email html development
- Wordpress
- HubSpot
- Power App design
Languages
Spanish
Native or Bilingual
Timeline
MarkTech/Web Administrator
Sandler LLC
06.2024 - Current
IT Web Admin
Clampitt Paper Company
01.2024 - 05.2024
IT MIS Technician
Clampitt Paper Company
01.2023 - 12.2023
Software Support Specialist
Antera Software USA
10.2022 - 12.2022
Associate Of Applied Science - Information Technology: Web ApplicationProgramming
Tarrant County College District
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