Miguel Gomez
Cedar Park
Summary
High-energy service management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
First Watch Daytime Cafe
06.2021 - 07.2022
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Managed team schedule with eye for coverage needs and individual strengths.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted running company wide goal COGs of 22% at very profitable location with 22.56%. Resulting in lots of coaching and consistent follow ups in usage and waste.
Executive Kitchen Manager
Cinepolis Moviehouse And Eatery
07.2016 - 06.2021
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships.
- Coordinated and organized all restaurant inventory.
- Maximized quality assurance by completing frequent checks of line.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Oversaw food preparation and monitored safety protocols.
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Maintained monthly Food Cost of 18.5% to ensure all COGS were in line with monthly predicted sales and revenue.
Retail
HEB Grocery Store
08.2012 - 06.2016
- Used POS system to process sales, returns, online orders and gift card activations.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Managed over 100 customers daily. Face to to face interactions resulting in building relationships to further boost and develop trust and loyalty brand.
Education
High School Diploma -
Lanier High School
Austin, TX05.2007
Skills
- Training and development background
- Kitchen equipment operation and maintenance
- Scheduling
- Cost controls
- Safe food handling
- Verbal and written communication
- Food preparation and safety
- Staff Management
- Order delivery practices
- High-volume dining
- Performance improvement
- Recipes and menu planning
Timeline
Assistant General Manager
First Watch Daytime Cafe
06.2021 - 07.2022
Executive Kitchen Manager
Cinepolis Moviehouse And Eatery
07.2016 - 06.2021
Retail
HEB Grocery Store
08.2012 - 06.2016
High School Diploma -
Lanier High School
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