Miguel Gonzalez
Summary
Hardworking Service Manager bringing 7+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Overview
5
5
years of professional experience
Work History
Service Manager
Ginkgo Residential
08.2022 - Current
- Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
- Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Collaborated with cross-functional teams to develop budgets for maintenance projects.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Installed and maintained plumbing and HVAC systems.
- Enhanced tenant satisfaction by addressing and resolving property maintenance issues in a timely manner.
- Facilitated successful move-ins and move-outs by coordinating with tenants, maintenance staff, and vendors as needed.
- Oversaw budget development for properties under management, aligning financial goals with operational needs.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Service Manager
Allied Orion Group
02.2021 - 08.2022
- Created and maintained daily and weekly reports for upper management.
- Utilized proper tools and materials to adhere to safety guidelines.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Scheduled and oversaw maintenance, repair and installation activities.
- Supported safety with well-maintained grounds, parking lots and landscaping.
- Coordinated with contractors and vendors to enforce quality standards and timely completion of projects.
- Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
- Followed preventive maintenance schedule to support building systems functionality.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Provided emergency response to urgent situations such as water leaks or power outages, minimizing damages and inconvenience for residents.
Service Manager
Donovan Williams & Associate
09.2018 - 02.2021
- Streamlined inventory management processes to maintain adequate stock levels of commonly used repair parts and supplies while minimizing waste and cost overruns.
- Developed strong relationships with tenants through courteous interactions and efficient resolution of their maintenance requests.
- Maintained a clean and organized workspace to promote safety and efficiency while completing maintenance tasks.
- Assisted in the training and development of new maintenance staff members, sharing best practices and technical knowledge to ensure consistent service levels across the team.
- Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
- Supported safety with well-maintained grounds, parking lots and landscaping.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
HVAC Installation And Repair
South Florida Institute of Technology
Miami, FL01.2015
Skills
- work order management
- problem-solving abilities
- customer service
- appliance repair
- HVAC troubleshooting
- Plumbing
- Electrical Systems
- Proficient in Realpage management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Service Manager
Ginkgo Residential
08.2022 - Current
Service Manager
Allied Orion Group
02.2021 - 08.2022
Service Manager
Donovan Williams & Associate
09.2018 - 02.2021
HVAC Installation And Repair
South Florida Institute of Technology
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