Miguel Gonzalez
The Colony,Texas
Summary
Cost Reduction Champion
Guest Satisfaction Ratings
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Service Manager
Mi Cocina
08.2021 - Current
- Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
- Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
- Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
Hospitality Manager
Banyan Strategies
02.2018 - 12.2019
- Open, maintain and operate new establishments including restaurants, bars and hotels
- Keep/maintain relationships with multiple vendors
- Organizing and coordinating operations to ensure maximum efficiency
- Supervising and evaluating staff
- Assist in pricing products and services
- Enforce adherence to regulations and quality standards
Key Hourly Manager/Bartender
Cantina Laredo
08.2013 - 02.2018
- Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Escort customers to their tables
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Inform customers of daily specials
- Prepare checks that itemize and total meal costs and sales taxes
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
- Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required
- Stock service areas with supplies such as coffee, food, tableware, and linens
Business Support Specialist
Sysco Corporation
06.2014 - 11.2017
- Inbound Calls: Answer all incoming concerns/needs from all customers; Key pick-up request
- Handle transportation/routing on delivery questions, Process will call orders, Provide customers with invoice copies
- Process credits
- Outbound Calls: Maintaining Call list, Monitor orders before cut-off, Communicate regularly with the AE and customers
- Misc
- Tasks: Manage the same day deliveries for OPCO, Preform other duties as directed by Supervisor
Education
College -
Brookhaven College
12.2010
High School or equivalent -
The Colony High School
01.2009
Skills
- Computer Literate
- Bilingual
- Team Leadership
- Staff Training & Development
- Budget Management
Certification
- Motel 6 franchise training
- Texas food handlers
- TABC certified
- Texas food manager certificate
Timeline
Restaurant Service Manager
Mi Cocina
08.2021 - Current
Hospitality Manager
Banyan Strategies
02.2018 - 12.2019
Business Support Specialist
Sysco Corporation
06.2014 - 11.2017
Key Hourly Manager/Bartender
Cantina Laredo
08.2013 - 02.2018
College -
Brookhaven College
High School or equivalent -
The Colony High School