Miguel Gonzalez Cedeno

• Performed onsite installation, modification and maintenance of systems and equipment.
• Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
• Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
• Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
• Scheduled service calls according to customer location and urgency of need.
• Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
• Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.

· Performed complex evolutions showing expertise in engineering operations which directly contributed to outstanding marks in five engineering inspections

· Guided members of engineering team during over 100 casualty drills leading to great confidence and trust for the whole engineering department

· Supervised nine other personnel in the performance of duties on a submarine nuclear power plant leading to the flawless operation of said plant

· Performed effective troubleshooting and repairs of complex electrical components ensuring organization could safely and effectively continue its objectives leading to being directly recognized by an outside organization

· Devoted over 15,000 man-hours to the maintenance, repair, and operation of countless pieces of electrical equipment and systems

· Prepared effective and detailed maintenance plans which led to over $500,000 and over 5 months’ worth of man-hours saved during a complex and costly maintenance period

· Formulated detailed work packages for the repairs, inspections, and replacement of over a dozen different pieces of electrical equipment and systems

· Administered various programs leading to flawless records of all work performed by a 13 person crew