Miguel Guerrero
Albuquerque,NM
Summary
Accomplished Digital Team Lead at Walmart, skilled in strategic planning and relationship building, who increased customer engagement and met sales targets through effective team management. Excelled in coaching and performance monitoring, achieving recognition for exceptional service. Skilled in trend tracking and task delegation, ensuring high-quality outcomes and efficient problem resolution.
Overview
3
3
years of professional experience
Work History
Digital Team Lead
Walmart
Albuquerque, NM
02.2024 - 02.2025
- Leading their team to meet sales targets and increase customer engagement using strategic digital techniques, while also interacting with cross-functional teams around the company.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- A lead also develops a team of digital specialists, assigning tasks, providing coaching, and conducting performance evaluations to ensure high-quality work and the achievement of team goals.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Delegated tasks appropriately according to individual skill sets.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Digital Personal Shopper
Walmart
Albuquerque, New Mexico
12.2021 - 02.2024
- Use online platforms to identify and select products for clients based on their specific needs and preferences, essentially acting as a virtual shopping assistant by navigating various online stores, recommending items, and managing orders.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
- Greeted and assisted customers to foster positive experiences.
Education
High School Diploma -
Atrisco Heritage Academy High School
Albuquerque, NM05-2021
Skills
- Work assignment delegation
- Schedule and time management
- Strategic planning
- Attention to detail
- Task delegation
- Production monitoring
- Performance monitoring
- Coaching and mentoring
- Employee training
- Product knowledge
- Trend tracking
- Heavy lifting
Affiliations
- Always open to learn new things
- Striving a balance for life
- Have many different skills, abilities, and areas of knowledge
- Trust will never be abused
Languages
Spanish
Professional
English
Native/ Bilingual
Timeline
Digital Team Lead
Walmart
02.2024 - 02.2025
Digital Personal Shopper
Walmart
12.2021 - 02.2024
High School Diploma -
Atrisco Heritage Academy High School