Miguel Guerrero Jr
Rio Grande City,TX
Summary
Enthusiastic Computer Technician proudly offering over 12 years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.
Overview
18
18
years of professional experience
Work History
Guest Teacher
Kokua Education
Rio Grande City
09.2023 - 05.2024
- Manage classroom behavior and maintain a structured learning environment.
- Taught students about concepts regarding fitness, health and well-being.
- Take attendance and explain homework.
- Adapt to different grade levels and subjects based on school needs.
- Assisted students with understanding lesson material through example usage.
- Utilized outlined grading procedures and assessment strategies to document and report on student growth, development and understanding.
- Monitored appropriate use and care of equipment, materials and facilities.
- Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
- Kept school equipment, gyms and fields in good working order.
- Monitored computer usage and assisted students with hardware and software issues.
- Supervised students in classrooms, halls, cafeterias, and gymnasiums.
- Adhered to applicable fitness program standards and benchmarks.
- Instructed students in classroom settings on specific exercises, team sports concept and overall safety to avoid injuries.
Computer Technician
Rio Grande City Grulla ISD
Rio Grande City, TX
10.2011 - 07.2023
- Install and upgrade computers and peripherals throughout the district
- Install network cabling and network peripherals throughout the district.
- Relocate computer hardware, peripherals, and equipment as needed.
- Install and configure software as needed.
- Assists with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment.
- Diagnose and repair equipment, including printers, terminals, and personal computers.
- Implement and maintain all system configurations.
- Coordinates and monitors system utilization; recommends improvements as needed.
- Design and implement backup procedures to ensure that the backup of all networks and workstations is performed on a regular basis.
- Oversee tape backups and restores district/campus data as needed.
- Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
- Installed appropriate security patches to eliminate security vulnerabilities.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Built and repaired computers according to schedule.
Central Checkout Specialist
HEB Grocery Store
Rio Grande City, TX
02.2006 - 10.2011
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Answered customer questions and provided store information.
- Processed refunds for worn, damaged and broken merchandise.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Education
Associate's Degree -
South Texas College
03.2021
Skills
- Practiced troubleshooter
- Excellent diagnostics
- Repair abilities
- Strong attention to detail
- Methodical approach
- Expert in Windows
- Microsoft applications
- Boost system performance
- Evaluating and correcting hardware and software issues
- Qualified to upgrade networks
- Software
- Hardware
- Knowledgeable in malware protection
- Cybersecurity policies
- Skilled in configuring computers
- Servers
- Peripheral devices
- Experience managing permissions
- Filters
- File sharing
- Proficient in removing malware
- Ransomware
- Other threats
- Tested and installed motherboards
- Processors
- Graphics cards
- Familiar with maintaining campus websites
- Proficient in network design
- Configuration
- Able to identify and resolve network hardware and software problems
- Perform routine preventative maintenance on hardware
- Maintain accurate inventory of hardware
- Equipment
- Knowledgeable in Google applications as a certified Google Educator Level 1
Licensescertificatestraining
Google Certified Educator Level 1
Timeline
Guest Teacher
Kokua Education
09.2023 - 05.2024
Computer Technician
Rio Grande City Grulla ISD
10.2011 - 07.2023
Central Checkout Specialist
HEB Grocery Store
02.2006 - 10.2011
Associate's Degree -
South Texas College