
A versatile, solutions-driven IT professional, with over 20 years of experience in support, information security, software and web development; technologically well-versed, with a proven ability to acquire new tools and implement systematic changes expeditiously.
• Collaborated with key stakeholders (CFO, Directors and VP of Infrastructure) to develop/implement IT solutions, aligning with business strategies and budget.
• Developed technology roadmaps for software platforms such as Microsoft Navision and Salesforce.
• Managed projects to fulfill enhancements and integrations.
• Created technical documentation for user self-sufficiency.
• Trained/supervised technology professionals on all apps.
• Served as an integral assistant to the Director of IT.
• Identified areas where technology can be leveraged.
• Provided vision, leadership and operational oversight.
• Monitored/assessed all escalated system issues.
• System audit for permissions and groups for all applications.
• Implemented and managed a KB environment for all users.
• Supported an e-Commerce Software called Multi-Channel Order Manager.
• Database administration using SQL/Visual FoxPro
• Customized websites using HTML and CSS for E-Commerce.
• Quality assurance testing for an e-commerce cloud system.
• Created KB articles for staff/end-user reference.
• Migrated over 1000 websites to a new server for AWS
• Managed client requested projects for system improvements
• Multiple Monthly Award Recipient for highest volume of tickets resolved and quality control.
• Amazon Web Services
• Ping Federate/Access
• Active Directory
• BigFix
• Splunk/QRadar
• Microsoft Azure
• SharePoint 365
• SQL/MySQL
• Symantec Endpoint
• IBM AppScan
• Avatier AIMS (Lifecycle)
• AD360
• GlobalSign PKI
• Python
• LDAP (Apache)
• F5 Firewall