Miguel Guzman
La Marque,TX
Overview
5
5
years of professional experience
Work History
Community Associate Administrative Assistant 2
IWG Regus
12.2021 - Current
- Trained and mentored new hires.
- Became first contact point when trainees needed assistance or had questions.
- Served as 'Survey Master,' responsible for weekly updates of Excel sheet tracking center surveys, scores, and client feedback, enabling informed managerial decisions
Community Associate Administrative Assistant
IWG Regus
06.2021 - 12.2021
- Provide clerical, sales, and logistical support with solid data entry and customer service for 150+ companies.
- Become familiar with company terms and conditions, house rules, and lease agreements.
- Effectively managed customer retention efforts, engaging with clients considering lease termination to understand concerns and provide solutions.
- Answer client inquiries and concerns by researching into their accounts and transactions.
- Oversaw multiple facility maintenance repairs.
- Interact with contractors and professional service personnel.
- Conducted tours of executive suites, described features and promoted services.
- Provide general IT support and troubleshooting for clients regarding software, hardware, and network connectivity.
Shift Manager
Target
01.2020 - 05.2021
- Accountable for sharing management of all operational aspects of the store.
- Delegate team members break schedules to prevent lack of support upfront while also preventing meal compliances.
- Create and maintain a compelling presentation of merchandise.
- Resolve customer returns, complaints, and incidents while operating within company policy and customer satisfaction.
- Facilitate employees engaged in sales.
- Reconcile cash drawers and receipts.
- Trained and mentored new employees to maximize team performance.
Guest Advocate
Target
01.2019 - 01.2020
- Checkout customers in a fast and friendly manner.
- Promote Target Red Card and help customers sign up.
- Make guests aware of all current Target Circle deals.
- Teach customers how to use Target Circle app and make them aware of all key features the app has to offer.
- Resolve customer returns while operating within company policy.
Education
Associates Degree - Communication
San Jacinto College
Houston, TX02.2022
High School Diploma - undefined
Clear Creek Highschool
League City, TX12.2016
Skills
- Technical - Microsoft Office, Windows Operating System, MacOS, Adobe Premier Pro, Adobe Photoshop, System Administration, Network Configuration
- General - Managing, Customer Service, Sales, Communication, Data Entry, Invoice Processing, Tenant Relations, Administrative Duties, Document Management, Mail Handling
Hobbies
Fashion, Interior Design, Fitness, Technology
Timeline
Community Associate Administrative Assistant 2
IWG Regus
12.2021 - Current
Community Associate Administrative Assistant
IWG Regus
06.2021 - 12.2021
Shift Manager
Target
01.2020 - 05.2021
Guest Advocate
Target
01.2019 - 01.2020
Associates Degree - Communication
San Jacinto College
High School Diploma - undefined
Clear Creek Highschool