Miguel Guzman
Campbell,CA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
3
3
years of professional experience
Work History
Tax Preparer
Computax Services
01.2023 - Current
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Analyzed financial records to verify accuracy of tax returns.
- Utilized tax software to prepare returns and meet deadlines.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Prepared and filed tax forms to meet needs of customers.
- Translated documents from [Spanish] to [English].
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
Shift Lead Manager
Wingstop Restaurant
04.2021 - 12.2022
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
De Anza College
Cupertino, CA06.2026
Skills
- Customer Service
- Managing Cash Register
- Bilingual ( English and Spanish)
- Employee Relationships
- Handling Customer Complaints
- Inventory and Supply Management
Languages
Spanish
Native or Bilingual
Timeline
Tax Preparer
Computax Services
01.2023 - Current
Shift Lead Manager
Wingstop Restaurant
04.2021 - 12.2022
High School Diploma -
De Anza College
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