Miguel Guzman
Los Angeles
Summary
Dynamic logistics professional with a proven track record at Administrative Services Co-op, enhancing workflow efficiency through process improvements and effective project coordination. Skilled in relationship building and data analysis, I successfully trained teams and negotiated contracts, achieving significant cost savings while elevating customer satisfaction.
Overview
9
9
years of professional experience
Work History
Coordinator
ASC
12.2019 - Current
- Implemented process improvements that reduced operational delays and improved workflow efficiency.
- Trained new team members on logistics protocols and software systems for effective onboarding.
- Developed project schedules, ensuring adherence to timelines and resource allocation.
- Managed cross-functional teams to ensure timely delivery of products and services.
- Led initiatives to enhance customer satisfaction through improved service delivery practices.
- Analyzed data from past projects to identify trends and opportunities for process improvements in future initiatives.
- Provided training to team members on best practices in logistics management, enhancing their skills and knowledge base.
- Negotiated contracts with vendors and transportation providers, securing favorable terms and cost savings for the company.
Warehouse Supervisor
Damco Distribution Services
09.2016 - 11.2020
- Supervised daily warehouse operations, ensuring compliance with safety regulations and operational standards.
- Trained and mentored team members on efficient handling and storage of materials.
- Coordinated logistics for inbound and outbound shipments, optimizing delivery schedules.
- Led safety audits and training sessions to promote a culture of safety within the team.
- Managed documentation for inbound and outbound shipments, maintaining regulatory compliance.
- Provided on-the-job training to new hires, enhancing their productivity and skill sets.
- Participated in safety meetings to reinforce the importance of workplace safety protocols among the team members.
- Coordinated staff schedules for optimal coverage during peak periods and minimized overtime costs.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Assistant Department Manager
Vons
12.2019 - 08.2020
- Supervised daily operations to ensure efficient workflow and high service standards.
- Trained and mentored team members on customer service best practices and operational procedures.
- Coordinated scheduling for staff, ensuring adequate coverage during peak hours and events.
- Resolved customer inquiries and complaints effectively, enhancing customer satisfaction ratings significantly.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
Education
Bachelor of Arts - Business Administration And Management
Bethany College
Lindsborg, KS12-2020
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- Project coordination
- Schedule coordination
- Document management
- Scheduling and calendar management
- Operations management
- Project management
- Budget planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Coordinator
ASC
12.2019 - Current
Assistant Department Manager
Vons
12.2019 - 08.2020
Warehouse Supervisor
Damco Distribution Services
09.2016 - 11.2020
Bachelor of Arts - Business Administration And Management
Bethany College