Miguel Guzman
Rolling Meadows,IL
Summary
Seeking an IT position that values continuous learning and professional development, allowing me to stay current with industry trends and best practices.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
Smithfield Foods
Lisle, IL
- Maintain proper documentation using Remedy software and Service Now
- Assisted on E-mail/domain migration/SAP/A40/SAP-BI/Office 365 upgrade, and image creation.
IT End Point Analyst
Smithfield Foods
01.2016 - 01.2026
- Same duties as below
Desktop Support Engineer
Fujitsu of America
Sunnyvale, CA
01.2011 - 01.2016
- Provide 2nd-level support for 300+ clients, local and remote in troubleshooting systems.
- Analyzed, investigated, and resolved computer software and hardware problems.
- Responded to users' requests for technical assistance through either telephone or on-site.
- Maintained work record through SNOW ticket-based tracking system.
- Performed Installs, moves, or removal of equipment as requested by the user.
- Escalated and coordinated problems to level 3 or vendor resources when required.
- Provided user training on simple system access and usage.
- Performed on-site visits to remote locations to resolve outstanding issues.
- Assisted by answering English/Spanish incoming calls to the service desk when needed.
- Supported Blackberries, iPhones-Android phones
- Reset of passwords using Active Directory
- Participated in technology projects and quality assurance testing.
- Maintain proper documentation using Service NOW.
- Supported Windows 7, 10, 11 SAP and VPN migration
- Provide AV support for teleconferences and meeting rooms.
- Keeping track of new and old equipment
- Hardware recycling
Education
N.I.U
Naperville, IL10-2001
Skills
- Possess over 20 years of experience in Helpdesk/Desktop support environments
- Demonstrate exceptional customer service skills
- Exhibit excellent communication and interpersonal skills
- Microsoft Windows 98, 2000, ME, XP, Vista, 7, 8, 10,11
- Microsoft Office 2000, 2003, 2007, 2010, 365
- Web Browsers: Edge- Chrome
- Knowledge and troubleshooting experience in PC and Windows hardware installation and configuration, as well as desktops, laptops, PDA devices, printers, remote access services, data backup, and data recovery
- Knowledge of imaging and deployment of desktops and laptops
- Microsoft Exchange
- SAP
Certification
- 2009-2010
- Dell Certified Technician Desktop/Laptops
- MCP Microsoft Certified Professional
- A+ 2009 Training Program
- 2008-2009
- Lenovo Training Desktop, Mobile systems. Warranty Basics.
- HP on line classes. Windows Vista and XP.
- March, 1998
- A+ Certification.
Languages
English
Spanish (Native)
Timeline
IT End Point Analyst
Smithfield Foods
01.2016 - 01.2026
Desktop Support Engineer
Fujitsu of America
01.2011 - 01.2016
Desktop Support Engineer
Smithfield Foods
N.I.U