Miguel Hernandez
National City,CA
Summary
Dynamic Security Officer with a proven track record at Allied Universal Security Services, excelling in emergency response and conflict resolution. Adept at incident reporting and CCTV surveillance, I enhanced safety protocols and fostered positive relationships with clients, ensuring a secure environment while delivering superior customer service. Committed to maintaining high standards of integrity and professionalism.
Offering dependable and attentive approach, eager to learn and develop within security environment. Brings understanding of safety protocols and emergency response procedures, with skills in active surveillance and risk management. Ready to use and develop these skills in supervisor role.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
08.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
- Improved response time to incidents through effective communication with team members and use of security equipment.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Examined doors, windows and gates to verify security.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Driver
Ware Disposal
03.2023 - 12.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Minimized liability by consistently following road rules when driving.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Medical Assistant
Marquee Urgent Care
02.2020 - 08.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Pharmacist
Scripps Pharmacy
01.2018 - 12.2020
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Managed drug and supply inventories.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Supported pharmacists with medication compounding procedures, ensuring precise measurements and adherence to established protocols.
- Helped increase overall productivity within the pharmacy team by cross-training in various roles and responsibilities as needed.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Driver and Dispatcher
NAPA Auto Parts - Genuine Parts
01.2017 - 09.2019
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Enhanced team morale by providing support and assistance during peak delivery periods.
- Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
- Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Driver
Road One Towing
01.2010 - 03.2018
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Obtained signatures from customers upon delivery of goods.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
Education
High School Diploma - Medical Assistant
Concorde
San Diego, CA07-2020
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Superior customer service
- CCTV surveillance
- Surveillance
- Emergency response
- Access control
- Complex Problem-solving
- Relationship building and management
- Patrol operations
- Conflict resolution techniques
- FLUENT IN [LANGUAGE]
- Visitor tracking
- Threat assessment
- Access control management
- Electronic surveillance
- Document management
- Staff management
- Stationary surveillance
- Security equipment operation
- Threat management
- Crime prevention
- Crisis management
- Emergency management
- Dispatch
- Personnel screening
- Investigation documentation
- Arrest procedures
- Background checks
- High level of integrity
- Workplace safety
- Work ethic
- Investigative skills
- Patrolling
- Verbal and written communication
- Reliability
- Punctuality
- Security camera monitoring
- Security protocols
- First aid certified
- Reporting skills
- Emergency awareness
- ID verification
- Patrol techniques
- Self-defense
- Event security
- De-escalation techniques
- English fluency
- Security operations experience
Languages
English
Full Professional
Certification
CPR, American Red Cross, Community first aid and HIPPA Certification
Timeline
Security Officer
Allied Universal Security Services
08.2024 - Current
Driver
Ware Disposal
03.2023 - 12.2024
Medical Assistant
Marquee Urgent Care
02.2020 - 08.2022
Pharmacist
Scripps Pharmacy
01.2018 - 12.2020
Driver and Dispatcher
NAPA Auto Parts - Genuine Parts
01.2017 - 09.2019
Driver
Road One Towing
01.2010 - 03.2018
High School Diploma - Medical Assistant
Concorde
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Sheila KuperSheila Kuper
Site Security Manager at Allied Universal Security ServicesSite Security Manager at Allied Universal Security Services
Itza Perez NievesItza Perez Nieves
Case Liaison at Voices for ChildrenCase Liaison at Voices for Children