Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Miguel Hernandez

Oxnard,CA

Summary

Seasoned General Manager with a proven record of boosting sales and profitability at Taco Bell. Expert in workflow planning and operations oversight, adept at staff training and development. Bilingual communicator excelling in customer retention and satisfaction.

Overview

11
11
years of professional experience

Work History

Field Census Representative

Lundberg Survey, Inc
05.2023 - Current
  • Conducted comprehensive field surveys of retail gas stations within assigned geographic areas to ensure accurate market data.
  • Updated existing station records by verifying and correcting brand affiliation, ownership status, and physical upgrades or renovations.
  • Identified and documented newly opened, under-construction, or previously unrecorded gas stations through in-field observation and local inquiry.
  • Analyzed sales volume trends and contributing factors such as competitor activity, added services, and store offerings.
  • Utilized prior census data as a reference point to verify accuracy and maintain consistency in reporting.
  • Ensured data quality by making necessary corrections and providing detailed updates for company records.

General Manager

Taco Bell
09.2021 - 06.2024
  • Lead a team of employees to ensure customer satisfaction, quality food production, and efficient operations
  • Ensure compliance with all company policies and procedures, including safety and security standards
  • Monitor daily sales and labor costs, ensuring that the restaurant is operating within budget
  • Develop strategies to increase sales and profitability while controlling expenses
  • Train and develop staff in order to maximize their potential where they can succeed
  • Maintain accurate records of inventory levels and ordering supplies as needed
  • Handle customer complaints and inquiries in a professional manner
  • Oversee scheduling for all shifts, ensuring adequate staffing at all times
  • Create and implement marketing plans to promote the restaurant's products and services
  • Analyze financial data to identify trends and opportunities for improvement
  • Participate in local community events and initiatives to build relationships and brand awareness.

Sales Manager

Autozone
08.2017 - 09.2021
  • Daily inspection for any hazard around the store and insuring everything is safe
  • Maintaining weekly inventory management and ordering parts we're low on
  • Greeted and assisting customers with any questions and parts they need
  • Manage cash flow and banking activities, including deposits and withdrawals
  • Manage weekly schedule for employees and ensuring no overlaps or anything arises
  • Worked with commercial businesses, on selling and improving their product selection.

Supervisor

Goodwill Industries
06.2014 - 08.2017
  • Greeted and assisted customers with transactions, questions, or future donations
  • Opened and closed store and maintained store cleanliness during store hours
  • Priced and stocked incoming merchandise on sales floor and make sure it was adequately stored
  • Processed transactions made by cash or credit cards or any other form of payment
  • Daily inspection for any hazard around the store and organize the Bi-weekly safety meetings.

Education

Completed coursework towards General Education -

Santa Barbara Business College

Completed Coursework Towards General Studies -

Pacifica High School
Oxnard, CA
06.2013

Skills

  • 6 years in customer service
  • Management experience
  • Accurate cash handling skills
  • Excellent phone etiquette
  • Quality Management
  • Workflow Planning
  • Expense Control
  • Operations Oversight
  • Schedule Management
  • Customer Retention
  • Staff Training and Development
  • Staff Management
  • Employee Scheduling
  • Bilingual
  • Client Relations
  • Time Management
  • Customer support
  • Goal-oriented mindset
  • Customer relations
  • Data entry proficiency

LANGUAGES

Spanish Fluent

Timeline

Field Census Representative

Lundberg Survey, Inc
05.2023 - Current

General Manager

Taco Bell
09.2021 - 06.2024

Sales Manager

Autozone
08.2017 - 09.2021

Supervisor

Goodwill Industries
06.2014 - 08.2017

Completed coursework towards General Education -

Santa Barbara Business College

Completed Coursework Towards General Studies -

Pacifica High School

Similar Profiles

CREATE PROFILE