Miguel Herrera

As a Rehab Technician, I am responsible for supporting Occupational Therapists in delivering high-quality patient care. My role includes both administrative and clinical support duties to ensure a smooth and efficient rehabilitation process for patients.

Administrative Responsibilities:

• Communicate with patients via phone to schedule and confirm appointments.
• Assist new patients with completing intake forms upon arrival.
• Collect and document relevant health information during patient check-in.
• Ensure medical charts are accurately updated to support effective treatment plans.
• Process payments for treatments and procedures.
• Handle and archive health documentation in accordance with HIPAA, and privacy regulations.

Clinical Responsibilities:

• Set patients up with hot or cold packs, as prescribed.
• Provide and demonstrate therapeutic exercises.
• Administer therapeutic interventions using a Professional Therapy Unit for ultrasound and electrostimulation (High-Volt, TENS, NEMS, VMS).

• Ensured high levels of customer satisfaction by proactively addressing needs and resolving concerns.
• Operated efficiently in a self-managed role, overseeing daily operations, and making independent decisions.
• Handled inbound calls to support account management, address service inquiries, and process cancellations.
• Fostered strong relationships with customers and the local community to drive sustained business growth.