Miguel Hidalgo
Senior Project Manager
Tucson,AZ
Summary
Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities, and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service.
Overview
14
14
years of professional experience
18
18
years of post-secondary education
2
2
Languages
Work History
Senior Project Manager
United Backflow AZ LLC
Tucson, Arizona
10.2021 - Current
- Manage 10 to 15 Project per month
- Maintained schedules to meet key milestones at every project phase.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
- Collaborated with architects, engineers, and designers to develop innovative solutions for complex construction challenges.
- Reduced construction costs by negotiating favorable contracts with suppliers and subcontractors.
- Implemented cutting-edge construction technologies to reduce build times while maintaining quality standards.
Correctional Officer
Arizona Department of Corrections
Tucson, Arizona
09.2016 - 10.2022
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
- Assisted in over 3 life saving events with inmates
Customer Service Coordinator
Agero
Tucson, Arizona
01.2012 - 03.2015
- At Agero I was responsible for cases regarding car accidents, dispatching a service provider (towing company) to respond to the scene of an accident in a timely manner (30 minutes or less), and transport the vehicle and client to a safe area.
- I was responsible for scheduling tows from storage facilities, home tows, and tows from one body shop to another depending on the wishes of the customer or the client (insurance company).
- When towing a vehicle from a storage facility I would negotiate charges for the vehicle and was responsible for paying the storage company prior to picking up the vehicle.
- I was responsible for making sure the vehicle charges were paid and confirming the vehicle had arrived to its final destination prior to closing a case.
Sales Manager
LA Fitness
Tucson, Arizona
09.2011 - 01.2012
- As a Sales Manager at LA Fitness I was responsible for welcoming members & guests, registering guests upon visit, checking in members upon arrival, collection calls, assisting members with accounts, answering phones, helping out in the child care when needed, and answering any other questions/concerns.
- I would also assist potential new members to make decisions based on their goals.
- As Sales Manager I was also head of marketing and would go out offering passes to come work out with us, making phone calls, setting appointments, customer service, recruiting, and training new membership counselors.
Education
General Education - Liberal Arts
Pima Community College
Tucson, Arizona 08.2011 - Current
General Education - Spanish Honors
Salpointe Catholic High School
Tucson, Arizona 08.2007 - 05.2011
Skills
Project planning
Client relationship management
Scope management
Project scheduling
Schedule coordination
Client relations
Cost control
Quality control
Accomplishments
- Achieved 3X revenue through effectively helping with Daily coordination, marketing, and bids.
- Supervised team of 13 staff members.
- Achieved larger ROIs by introducing QBO with project costing for various jobs.
- Streamlined workflow by implantation of organizational software for the company.
Timeline
Senior Project Manager
United Backflow AZ LLC
10.2021 - Current
Correctional Officer
Arizona Department of Corrections
09.2016 - 10.2022
Customer Service Coordinator
Agero
01.2012 - 03.2015
Sales Manager
LA Fitness
09.2011 - 01.2012
General Education - Liberal Arts
Pima Community College
08.2011 - Current
General Education - Spanish Honors
Salpointe Catholic High School
08.2007 - 05.2011
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