MIGUEL I. NAVARRETE
Chicago,IL
Summary
A college student with years of experience in hospitality, and administration. I am skilled in problem-solving, workforce organization, elder safety, and hospitality. Transitioning into office and administrative roles, bringing strong organizational, communication, computer-technical, and multitasking abilities. Bilingual in English and Spanish, with knowledge to oversee scheduling, customer interactions, and compliance processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Assistant
First Class Workforce Solutions
Chicago, IL
11.2024 - Current
- Workforce Coordination & Problem-Solving: Managed scheduling and placements for 50+ temporary employees weekly, addressing inquiries related to assignments, payroll, and role expectations
- Onboarding & Compliance: Oversaw new hires completed onboarding, kept compliance with policies, and were equipped with necessary job details
- Client & Staff Relations: Conducted on-site visits to supervise staff performance, track attendance, and communicate directly with clients on immediate and future staffing needs
- Administrative & Technical Skills: Used CRM and ERP systems to streamline scheduling, employee records, and communication between management, employees, and clients
Host
Legal Seafoods
Chicago, IL
07.2024 - 10.2024
- Point-of-Sales: Utilized POS system to total meal costs and add taxes for final bill calculation.
- Reservation Management: Tracked seated guests and available seating using computer-based and mobile reservation software.
- Multi-Phone Line System: Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
Receptionist
The Self Help Home
Chicago, IL
01.2024 - 05.2024
- Resident & Visitor Management: Oversaw visitor check-ins, monitored residents, and enforced security protocols to ensure a safe environment
- Emergency Response & Management: Functioned as the primary contact for emergencies, including medical incidents, hospital transfers, and crisis situations when senior leadership was unavailable
- Facility Oversight & Communication: Used CCTV cameras, preventing unsafe exits
- Relayed urgent and routine messages using walkie-talkies, built-in call-light phones, and PA systems
- Administrative Operations: Sorted, logged, and distributed all incoming mail and packages
Front of House
The Admiral at the Lake
Chicago, IL
11.2022 - 01.2024
- Dining Service & Preparation: Set up tables, refilled condiments, and ensured readiness for high-volume services
- Quality Control & Food Safety: Functioned as an expeditor, verifying food presentation, temperature, and compliance with Illinois health codes
- Healthcare-Focused Meal Service: Served specialized meals for residents with dietary restrictions, ensuring compliance with nutrition plans and medical guidelines
- Adaptive Service Roles: Rotated between roles, trainer, food running, plating as needed
Server
The Breakers at Edgewater Beach
Chicago, IL
12.2021 - 07.2022
- High-Volume Dining Experience: Provided exceptional meal service in a vibrant senior living community, ensuring a positive dining atmosphere
- Personalized Resident Interaction: Built relationship with residents, addressing specific dietary needs and special requests
- Digital Order & Transaction Processing: Used POS systems to manage orders, process payments, and coordinate with kitchen staff
- Crisis Resolution & Guest Relations: De-escalated concerns with professionalism, ensuring residents felt heard and accommodated
Skills
- Bilingual (English/Spanish)
- Microsoft Office Suite
- Google Workspace
- CRM & Payroll Systems
- POS Systems
- Multi-Line Phone Systems
- Workforce Scheduling & Onboarding
- Record-Keeping
- Mail & Package Processing
- Conflict Resolution
- Resident & Employee Relations
- Team Leadership
- Hospitality
- Workforce Coordination
- Food Safety & Compliance
Certification
- ServSafe Food Handler Certification, 07/31/27
- ServSafe Alcohol (BASSET) Certification, 07/31/27
- RELIAS: Assisted Living & Senior Care Training
Timeline
Office Assistant
First Class Workforce Solutions
11.2024 - Current
Host
Legal Seafoods
07.2024 - 10.2024
Receptionist
The Self Help Home
01.2024 - 05.2024
Front of House
The Admiral at the Lake
11.2022 - 01.2024
Server
The Breakers at Edgewater Beach
12.2021 - 07.2022