Miguel Iniguez
San Diego,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Help Desk Support Specialist
Retail Services WIS
San Diego, CA
06.2011 - 04.2024
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Created user accounts on multiple platforms such as Windows Server 2008, 2012, 2016 Active Directory.
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Responded to customer inquiries via phone, email, or chat support.
- Installed anti-virus programs on users' computers and configured them accordingly.
- Created detailed reports describing help desk activities.
- Documented issues in bug tracking system for reporting.
- Assisted customers with instructional support and product troubleshooting.
- Supported customers with password resets and account customization.
- Opened service tickets for clients, documenting user information and description of problem.
- Resolved Level 1 technical issues with software, hardware and peripherals.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained records of daily data communication transactions, problems, and remedial actions taken or installation activities.
Education
Certificate of Accomplishment - Computer Networking
Computer Education Institute
San DiegoSkills
- Application support
- Operating systems
- Customer Education
- Service ticket tracking
- Technical Support
- Service desk support
- Help Desk Support
- Technical Troubleshooting
Languages
Spanish
Native/ Bilingual
Certification
- CompTia A+ 2003
- MCP 2003
Affiliations
- fishing
- electronics building/drones
- 3d printing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureHealthcare benefitsPaid time offWork from home optionCareer advancementPaid sick leaveAccomplishments
- Achieved recognition through effectively helping with remotely support a distress employee.
Quote
'Failure is success in progress. '
Albert Einstein
Timeline
Help Desk Support Specialist
Retail Services WIS
06.2011 - 04.2024
Certificate of Accomplishment - Computer Networking
Computer Education Institute
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