MIGUEL IZAGUIRRE
Joliet,Illinois
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with hardware, software and applications - ability to handle challenging work, and excellent time management skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tech Support Tier 1
meshare inc
Champaign, IL
02.2022 - 09.2022
- Responsible for providing quick and efficient technical support to customers via email, phone and live chat regarding product setup.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Followed up with customers after resolution of their issue to ensure satisfaction.
- (Part-time)
Tire Sales Manager
tire clinic
Joliet, IL
01.2015 - 01.2020
- Assessed and diagnosed customer needs for tires, services and other products, responded to questions and delivered superior service resulting in repeat business.
- Performed regular inspections of tires before they were sold to customers.
- Reviewed shop supply levels to keep flat repair supplies, valve stems, mounting lube, and other items on hand.
- Quoted customer billings, invoiced customers, documented sales, and expenses and maintained inventory levels to meet customer and service needs.
- (Full-time)
Mortgage Field Inspector
safeguard home inspection
Des Plaines, IL
01.2015 - 01.2017
- Reviewed technical documentation before inspections in order to learn about individual cases.
- Inspected properties for mortgage companies to verify occupancy and condition of the property.
- Taking digital photos of houses, apartment buildings, and construction sites to collect information
- After completion of the inspection, a report is sent to the finance company describing the state of the property.
- (Part-time)
Education
Associate of Applied Science - Information Technology - Networking
Joliet Junior College
Joliet, IL05-2024
Skills
- Networking experience using Packet tracer (including basic and security configurations of cisco routers and switches)
- Notepad
- Online Chat Support
- Troubleshooting Network Issues
- Can type up to 85 WPM and efficient in MO
- Moderate experience in AWS software (Creating servers) and VMware using Oracle VirtualBox
- Hardware Configuration
- Computer Diagnostics
- Device Installation
- Remote Technical Support
Certification
- Currently working on CompTIA A+
Languages
Spanish
Limited
Timeline
Tech Support Tier 1
meshare inc
02.2022 - 09.2022
Tire Sales Manager
tire clinic
01.2015 - 01.2020
Mortgage Field Inspector
safeguard home inspection
01.2015 - 01.2017
Associate of Applied Science - Information Technology - Networking
Joliet Junior College
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