Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

MIGUEL JIMENEZ

Katy

Summary

Dedicated, results-driven IT sales professional, highly skilled and charismatic professional with a strong background in telemarketing, customer service, and technical support. With over 3 years of experience in telemarketing, 5 years in customer service, and an impressive 10 years in technical support. With a passion for continuous improvement and a drive to exceed expectations, I am eager to bring my diverse skill set and unwavering determination to contribute positively to your team or organization.

Overview

11
11
years of professional experience

Work History

Passenger Service Agent

Swissport USA
10.2023 - Current
  • Escorted handicapped passengers from terminal to aircraft.
  • Oversaw ticketing, gate and ramp services.
  • Promoted airline loyalty programs, offering exclusive benefits for frequent flyers while increasing brand awareness among customers.
  • Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.

Sales and Organizational Appliances Specialist

CP Appliances
03.2023 - 10.2023
  • Engage with customers in a friendly, knowledgeable, and consultative manner to understand their needs and recommend appropriate appliances and organizational products
  • Assist customers in selecting products that align with their preferences, budgets, and lifestyle requirements
  • Meet or exceed monthly and quarterly sales targets while maintaining a high level of customer service
  • Assist in inventory management and reordering products as needed to ensure availability.

Costumer Service Manager (Remote)

Unicorn Hunters
08.2022 - 03.2023
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
  • Recruit, interview, and select employees
  • Interpret and communicate work procedures and company policies to staff
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Inside Sales Representative (Remote)

SheWorks
09.2021 - 08.2022
  • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations
  • Explain products or services and prices, and answer questions from customers.

Costumer Support T2 (Remote)

Transparent Business
04.2021 - 09.2021
  • Answer user inquiries regarding computer software or hardware operation to resolve problems
  • Develop training materials and procedures, or train users in the proper use of hardware or software
  • Confer with staff, users, and management to establish requirements for new systems or modifications
  • Recruit, interview, and select employees
  • Interpret and communicate work procedures and company policies to staff.

Technical support

City-Wallet
06.2019 - 04.2021
  • Hired as an IT technician for Raspberry Pi devices and NFC
  • Maintained 42 devices and parking, worked with MongoDB, Debian based Linux distributions
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Technical Support Consultant

Nubotek
08.2016 - 06.2019
  • Assisting users who have problems using a product or service
  • Solving problems of different categories in the machines requested through the system.

Sales promoter & distributor

Craft Brewery Double A
08.2013 - 01.2023
  • Represent company at trade association meetings to promote products
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.

Education

Bachelor of Science - Economics

Universidad Católica Andrés Bello
Caracas, Caracas

High School Diploma -

Colegio Santa Rosa de Lima

Bachelor of Science - Computer Engineering

Universidad Catolica Andres Bello
Caracas, Venezuela

Skills

  • Adaptability
  • Problem-Solving
  • Communication
  • Computer skills
  • MS Office
  • Decision-Making
  • Project Management
  • Team Building
  • Strategic Thinking
  • Analytical Skills

References

  • Placida Sosa, +1 (346) 205-2721
  • Gabriel Escalona, +1 (346) 205-4172
  • Octavio Sandoval, +1 (571) 246-3618
  • Carolina Otaiza, +1 (346) 333-6812
  • Yannellie Palacios, +1 (281) 777-2223

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Passenger Service Agent

Swissport USA
10.2023 - Current

Sales and Organizational Appliances Specialist

CP Appliances
03.2023 - 10.2023

Costumer Service Manager (Remote)

Unicorn Hunters
08.2022 - 03.2023

Inside Sales Representative (Remote)

SheWorks
09.2021 - 08.2022

Costumer Support T2 (Remote)

Transparent Business
04.2021 - 09.2021

Technical support

City-Wallet
06.2019 - 04.2021

Technical Support Consultant

Nubotek
08.2016 - 06.2019

Sales promoter & distributor

Craft Brewery Double A
08.2013 - 01.2023

Bachelor of Science - Economics

Universidad Católica Andrés Bello

High School Diploma -

Colegio Santa Rosa de Lima

Bachelor of Science - Computer Engineering

Universidad Catolica Andres Bello

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MIGUEL JIMENEZ