Miguel Jimenez
Plant City,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Proven expertise in material handling and equipment operation, leading teams to achieve timely deliveries and high customer satisfaction. Skilled in inventory management and proficient in Excel, ensuring accuracy and efficiency in all operations. Equipped with strong problem-solving abilities, willingness to lear, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Material Handler
US Autoforce
11.2023 - Current
- Operated forklifts and pallet jacks to efficiently move materials within warchouse environment.
- Loaded and unloaded shipments, ensuring accurate inventory control and documentation.
- Transported inventory items to appropriate locations.
- Ensured customer satisfaction by accurately processing orders
- Answered phone calls from customers about deliveries and any issues or concerns
- Ensued customer satisfaction by delivering product in a timely manner
- Verified quantity and description of materials received by checking merchandise against packing list.
- Helped train new employees in safe practices and warchouse procedures
- Led team in high-demand periods, ensuring all orders were processed on time without compromising quality.
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers
Warehouse Supervisor
Oreillys Distribution Center
07.2022 - 09.2023
- Supervised daily warchouse operations, ensuring adherence to safety protocols and efficient workflow.
- Coordinated shipping and receiving processes, optimizing loading and unloading procedures for timely deliveries.
- Conducted performance evaluations for team members, providing feedback to foster professional development.
- Supervised warehouse opcrations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety
- Used warchouse management software to reconcile daily inventory.
- Managed a team of warchouse workers for optimal scheduling, task delegation, and overall productivity.
- Completed daily operations on time and maintained high standards of accuracy
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Handled employce concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Assigned tasks to team members to complete within designated time frames.
- Monitored progress of tasks to provide feedback for improvement.
- Monitored production levels and implemented measures to increase output.
- Answered phone calls from suppliers to ensure timely deliveries
Quality Assurance Forklift Operator
Oreillys Distribution Center
08.2020 - 06.2022
- Operated forklift to transport materials within warehouse, ensuring timely delivery to production areas.
- Conducted routine safety inspections on equipment to maintain compliance with safety standards.
- Assisted in inventory management by accurately recording stock levels during material handling.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Ensured timely delivery of products by accurately picking orders from storage areas
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Increased operational flexibility by obtaining certifications for various types of forklifts.
- Enhanced customer satisfaction by ensuring that goods were handled with care
- Reduced product damage by adhering to strict handling and lifting protocols.
- Supported inventory accuracy, assisting in periodic stock counts and audits.
- Answered phone calls regarding inventory from stores to ensure customer satisfaction
Assistant Manager
Fazoli's
05.2019 - 07.2020
- Assisted in daily operations to ensure efficient service delivery and customer satisfaction
- Coordinated staff schedules to optimize labor resources and maintain operational efficiency.
- Monitored inventory levels and facilitated timely reordering of supplies to prevent shortages.
- Resolved customer inquiries and complaints promptly, fostering a positive dining
- Maintained cleanliness and organization of front-of-house areas to uphold health and safety
- Supervised day-to-day operations to meet performance, quality and service expectations
- Developed strong working relationships with staff, fostering a positive work
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved customer satisfaction by resolving complaints and inquiries promptly:
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Restaurant Team Member
Fazoli's
02.2018 - 04.2019
- Provided exceptional customer service by addressing guest inquiries and concers promptly
- Maintained cleanliness and organization of workstations to comply with health and
- Assisted in training new staff on menu items, preparation techniques, and service protocols.
- Supported promotional events by delivering excellent service during high-volume periods.
- Adapted quickly to changing environments, demonstrating flexibility during peak hours or stafling shortages.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation cach day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Utilized POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
Education
Plant City High School
Plant City, FLSkills
- Forklift operation
- Inventory management
- Shipping coordination
- Warehouse safety
- Positive attitude
- Excel, Word and PowerPoint
Languages
English
Native/ Bilingual
Spanish
Professional
References
References
Ramon Valentin
US Autoforce
813-850-8527
Melody Brink
O'Reilly Auto Parts DC
863-777-0344
Timeline
Material Handler
US Autoforce
11.2023 - Current
Warehouse Supervisor
Oreillys Distribution Center
07.2022 - 09.2023
Quality Assurance Forklift Operator
Oreillys Distribution Center
08.2020 - 06.2022
Assistant Manager
Fazoli's
05.2019 - 07.2020
Restaurant Team Member
Fazoli's
02.2018 - 04.2019
Plant City High School