Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Miguel Justiniano

Warwick

Summary

Delivery professional with extensive experience at Last Mile Logistics, specializing in customer satisfaction and efficient route management. Proven ability to ensure timely deliveries while maintaining a clean driving record and fostering positive client relationships. Recognized for dependability and strong problem-solving skills, with a commitment to safety and operational excellence.

Overview

20
20
years of professional experience

Work History

Amazon Delivery Driver

Last Mile Logistics
Cranston
06.2024 - Current
  • Deliver to an average of 130 customers per day shift
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Assisted warehouse personnel in packing orders when necessary.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Received daily delivery instructions and route assignments from dispatch.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Utilized street maps to plan and determine most efficient routes.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Notified customers of delays to decrease calls to support.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Obeyed traffic laws and follow established traffic and transportation procedures.

Manager

One Way Carpet Cleaning & Restoration
Warwick
08.2020 - 12.2023
  • Managed & Trained 5 people
  • Worked with owner on scheduling and payroll
  • Worked with business and home owners to sell and market Services and drive business
  • Responsible for new sales and increasing profits
  • Worked with customers to sell additional products and service
  • Supervised work performance on customer sites
  • Prepared and utilized commercial grade chemicals and cleaning solutions in a safe manner
  • Continuous training to increase product knowledge

Independent Sales
10.2016 - 06.2020
  • Bought, fixed and resold used cars
  • Negotiated with sellers and buyers
  • Marketed online and through existing customer base
  • Towed all over East Coast to deliver and pick up cars
  • Has a solid customer base and referrals

Crew Leader

Clean Rite Cleaning and Restoration
South Kingstown
10.2016 - 11.2017
  • Worked with customers to sell additional products and service
  • Supervised work performance on customer sites
  • Prepared and utilized commercial grade chemicals and cleaning solutions in a safe manner
  • Continuous training to increase product knowledge

Sales Representative

G’s Auto Sales
Providence
03.2006 - 08.2015
  • Worked with customers to sell cars
  • Provided excellent customer service
  • Demonstrated automobiles by explaining characteristics, capabilities and features
  • Explained warranties and services
  • Compared competitive models
  • Developed buyers by keeping good rapport with previous and new customers; also by suggesting trade ins and responding to all inquiries
  • Closed sales by overcoming objections
  • Figured out customer’s needs by listening and asking questions
  • Performed walk-arounds with new and old customers and demonstrated features of suitable vehicles
  • Ensured that customers understood the vehicle’s operating features

Crew Leader

Service Master Clean
Plainville
09.2005 - 06.2008
  • Leader of 25 employees
  • Immediately communicated any equipment issues to the supervisor
  • Kept efficient time and material records
  • Responded to both hand and verbal instructions
  • Checked delivery tickets for special instructions
  • Responded to customer questions using knowledge of products and techniques
  • Completed written reports of problems and necessary repairs and forwarded to maintenance personnel

Education

San Ignacio de Loyola -

San Ignacio de Loyola
Santa Cruz, Bolivia
01.1999

Gabriel Rene Moreno Autonomous University - Engineering/Electro Mechanica

Gabriel Rene Moreno Autonomous University
Santa Cruz de la Sierra, Departmento de Santa Cruz, Bolivia

Skills

  • Multilingual communication
  • Dependability and punctuality
  • Interpersonal skills
  • Customer satisfaction and retention
  • Relationship building
  • Time management
  • Mentoring and coaching
  • Computer literacy
  • Internet research proficiency
  • Delivery logistics
  • Customer service
  • Safety compliance
  • Problem solving
  • Inventory management
  • Team collaboration
  • Traffic regulation
  • Positive attitude
  • Responsible driver
  • Punctual and reliable
  • Dependable and reliable
  • Clean driving record
  • Safe driving record
  • Time management skills
  • Adaptability and flexibility
  • Customer interaction
  • Problem-solving
  • Loading and unloading
  • Attention to detail
  • GPS navigation
  • GPS and route planning
  • Package scanning
  • Route management
  • Excellent sense of direction
  • Traffic laws
  • Safe driver training
  • Defensive driving
  • Courteous and polite demeanor
  • Dispatch communication
  • Load management

Accomplishments

  • Received multiple pin recognition awards for Customer Feedback Smiles and Extra Mile - Delivering Above & Byond

Languages

English
Professional
Spanish
Professional
Portuguese
Professional

Timeline

Amazon Delivery Driver

Last Mile Logistics
06.2024 - Current

Manager

One Way Carpet Cleaning & Restoration
08.2020 - 12.2023

Independent Sales
10.2016 - 06.2020

Crew Leader

Clean Rite Cleaning and Restoration
10.2016 - 11.2017

Sales Representative

G’s Auto Sales
03.2006 - 08.2015

Crew Leader

Service Master Clean
09.2005 - 06.2008

San Ignacio de Loyola -

San Ignacio de Loyola

Gabriel Rene Moreno Autonomous University - Engineering/Electro Mechanica

Gabriel Rene Moreno Autonomous University

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